LONDON, April 7, 2016 /PRNewswire/ --
ContactWorld helps increase sales by 500 percent
NewVoiceMedia, a leading global provider of cloud technology that helps businesses sell more, serve better and grow faster, today announced that Six Pack Shortcuts has transformed its business with NewVoiceMedia's ContactWorld solution, empowering the company to connect with its customers, partners and employees in entirely new ways.
Working with NewVoiceMedia, Six Pack Shortcuts has increased sales by 500 percent since implementing ContactWorld. The cloud customer contact technology enabled the provider of specialised training systems designed to enhance muscle building, encourage fat loss and improve overall fitness, to quadruple daily call numbers, increase deals closed per day by 227 percent and cut 69 days' worth of ramp time for new agents.
After moving from three separate CRMs to a single solution - Salesforce - Six Pack Shortcuts was eager to tap the full potential of its sales infrastructure. NewVoiceMedia offered Six Pack Shortcuts a simple solution that allows members of the sales team to benefit from tools like click-to-dial, local presence, call analytics and call recording, all from within the Salesforce platform.
As a result:
- Team members saved 276 minutes per day through click-to-dial
- Daily outbound calls jumped from 80 to 350
- Local presence improved connection rates by 40 percent
- Call recording improved training - cutting three to four months from ramp-up time
- Number of deals closed increased from 50 to 125 per day
"NewVoiceMedia's technology runs very smoothly and our team is so much more efficient," said Chase Larson, Six Pack Shortcuts sales operations manager. "The support we get is great. It's been phenomenal and we have nothing but high praise."
Jonathan Gale, CEO of NewVoiceMedia, said, "We are happy to see that Six Pack Shortcuts has experienced so much success with ContactWorld. The company has really leveraged the tools we provide to grow its business, increase office efficiencies and convert more deals. It represents the transformational changes we aim to bring all businesses that use our technology."
"Today, in this age of the customer, companies that focus on customer success have the best chance of thriving in a connected world," said Tyler Prince, EVP Worldwide Alliances & Channels, Salesforce. "Six Pack Shortcuts is leveraging NewVoiceMedia on Salesforce to transform its business."
For more information about how Six Pack Shortcuts uses NewVoiceMedia's technology, visit http://www.newvoicemedia.com.
Salesforce and others are among the trademarks of salesforce.com, inc.
NewVoiceMedia powers customer connections that transform businesses globally. The leading vendor's award-winning cloud customer contact platform revolutionises the way organisations connect with their customers worldwide, enabling them to deliver a personalised and unique customer service experience and drive a more effective sales and marketing team. With a true cloud environment and proven 99.999% platform availability, NewVoiceMedia ensures complete flexibility, scalability and reliability.
Spanning 128 countries and six continents, NewVoiceMedia's 500+ customers include PhotoBox, MobileIron, TNT, Lumesse, JustGiving, Canadian Cancer Society and Wowcher. For more information visit http://www.newvoicemedia.com or follow NewVoiceMedia on Twitter @NewVoiceMedia.
About Six Pack Shortcuts
The Six Pack Shortcuts team empowers its members to transform their body and mind through exercise as well as mentorship 24/7. Becoming a member of the Six Pack Shortcuts workout system itself grants an instantly accessible, life-time pass to the leading fat-loss training programme with just a click of the button.
This Six Pack Shortcuts programme allows for men and women, regardless of their age, goals or workout history to complete the training series all from the comforts of their own home; with no gym membership, no personal trainer fees required, the Six Pack Shortcuts workout system has virtually redefined fitness, one progress picture at a time. With the step-by-step digital system, any member can complete their daily workout conveniently from their laptop, smartphone or tablet.