SIMCO's CERDAAC® Service Manager™ software facilitates end-to-end service program management to help customers address challenges related to calibration, maintenance, and compliance
SANTA CLARA, California, July 17, 2018 /PRNewswire/ -- Based on its recent analysis of the global calibration and repair services industry, Frost & Sullivan recognizes SIMCO Electronics (SIMCO) with the 2018 Global Service Leadership Award. SIMCO's global network of laboratories, integrated quality management system, and powerful CERDAAC® Service Manager™ software provide customers with quality calibration and service management. SIMCO's team of over 350 technical service experts, free pick-up and delivery service, on-site service, and industry-leading software solutions have positioned the company as the clear service leader in the global market.
"The company's worldwide network of laboratories, field service teams, and software now service more than 3,000 customers in life sciences, aerospace, manufacturing, and other industries," said Aravindhan Pillai, Frost & Sullivan Research Associate. "Today, SIMCO provides calibration, repair, and software services for 15 of the top 20 medical device manufacturers and 14 of the top 20 aerospace and defense manufacturers, which is a clear testament to the company's service leadership in the calibration and repair services domain."
"All of SIMCO's 23 laboratories share the same advanced quality management system, which drives global consistency in calibration quality and procedures," says Pillai. "This system adheres to important domestic and international industry testing and calibration standards, including ISO 9001:2015, ISO/IEC 17025:2005, and ANSI/NCSL Z540-1 and Z540.3."
SIMCO also stands out by virtue of its globally integrated, cloud-based, quality execution software known as CERDAAC® Service Manager™. This provides complete service program management capabilities to technology organizations. The software simplifies calibration, repair, and service management by automating services performed by SIMCO, other vendors, or internal staff.
CERDAAC software allows customers to track the status of their assets and inventories and facilitates preventive maintenance and repair to prevent unplanned instrument downtime and lower costs. Because CERDAAC is a software as a service (SaaS) solution, it requires no additional hardware or software and can be securely accessed by registered users from a Web browser. CERDAAC's Compliance Module helps life science companies comply with FDA 21CFR Part 11 and relevant Part 820 requirements.
SIMCO stands apart from the competition with its substantial technology investments, rollout of new calibration capabilities, and advanced software features. For example, SIMCO provides an innovative service to calibrate equipment for its customer's field service engineers—to ensure zero downtime for the field service engineer, SIMCO provides a replacement kit that can be used during service. SIMCO can also create secure packaging for instruments to ensure their safe transportation and reduce both shipping volume and costs.
Each year, Frost & Sullivan presents this award to the company that has demonstrated excellence in implementing strategies that proactively create value for its customers, with a focus on improving the return on the investment that customers make in its services or products. The award recognizes the company's unique focus on augmenting the value that its customers receive, beyond simply good customer service, leading to improved customer retention and customer base expansion.
Frost & Sullivan Best Practices Awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research to identify best practices in the industry.
About SIMCO Electronics
SIMCO Electronics is the leading provider of calibration and software services for test and measurement instruments used in technology organizations.
Founded in 1962 to service NASA and high technology firms in Silicon Valley, SIMCO is committed to providing the highest level of quality and customer service in the industry. Today, SIMCO's 23 calibration labs and its CERDAAC software serve over 3,000 organizations, including 15 of the top 20 global biomedical device manufacturers and 14 of the top 20 global aerospace and defense manufacturers.
For more information about SIMCO, visit www.simco.com.
About Frost & Sullivan
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SOURCE Frost & Sullivan