Shopware Brings Clarity to Agentic Commerce with Agentic Commerce Maturity Index

SCHÖPPINGEN, Germany, Oct. 7, 2026 /PRNewswire/ -- Shopware is pleased to announce the launch of Agentic Commerce Maturity Index (ACMI), a new tool designed to help merchants measure their AI readiness and offers a structured view of their current position in the global agentic commerce market. Armed with detailed feedback, ACMI enables commerce leaders to make timely decisions and adjust their strategy.

Marketers fill out a questionnaire, which generates a Maturity score to identify a storefront's readiness for the agentic market while offering concrete recommendations for improvement. By replacing unhelpful or potentially inaccurate predictions of more basic grading frameworks, the index gives marketers an informed starting point. Merchants can see where they stand and which gaps to close, as well as what to prioritize next, all while looking at the entire customer journey.

The 24-question assessment evaluates readiness across four areas:

• Discovery: Can AI agents find, understand and appropriately recommend products?
• Transactions: Can agents complete purchases reliably, accurately and with the right attribution? 
• Fulfillment: Can inventory, logistics and service deliver on the promises an agent makes to the customer? 
• Operations: Are data, systems and governance ready to support agentic commerce over time?

"Merchants need to look beyond headlines stating that agentic commerce will change everything," said Stefan Hamann, Chief Agentic Officer at Shopware. "Marketing leaders need to grasp where they stand, what's next and how they can get there. That's what the Maturity Index delivers, and as the Agentic Commerce Alliance grows it will become the benchmark for the mid-market."

ACMI's value lies in helping marketers determine next steps with flexibility to identify and close critical gaps in areas such as product information, integrations, pricing logic, attribution and governance.

"Our hope is that the index will build a more comprehensive view of the market as more merchants participate, showing exactly how far the market has progressed, where obstacles occur and where merchants need support," Hamann said. "Over time, these insights can inform enablement programs, research and reference architectures."

As part of an early access phase currently underway, merchants are testing ACMI in order to shape the forthcoming public version. Check your online retailer's Maturity Index for free, by heading to: acmi.agentic-commerce.org/

About ACMI
The Agentic Commerce Maturity Index (ACMI) was developed by AI engineers specializing in agentic commerce and validated by experts from the field. The self-assessment comprises 24 questions, takes around 25 minutes and evaluates four areas: Discovery, Transactions, Fulfillment and Operations. Merchants receive an immediate maturity score, a comparison with other participants and recommendations for their next steps.

About Shopware
Shopware provides high-performance B2C and B2B ecommerce solutions designed to address complex business requirements and workflows. The platform enables global organizations to scale efficiently while maintaining flexibility across diverse commerce models. By combining the security of open-source technology with a modular, adaptable architecture, Shopware delivers reliability, extensibility, and long-term operational stability.