New Return Policy Offers More Benefits to Shop at SammyDress.
SHENZHEN, China, July 22, 2016 /PRNewswire/ -- SammyDress, a company by Globalegrow, is a growing ecommerce conglomerate focused on bringing the fashion of the early 20th century to the masses. The fast fashion style mixed with the broad range of apparel and accessory options for women has quickly elevated SammyDress to a top e-commerce store.
Leo Wang, SammyDress director of sales and marketing, discusses below how the revamped return policy gives more power to the customer.
Q: In a nutshell, what is the new return policy at SammyDress?
A: SammyDress 24/7 support team is responsible for handling returns and exchanges. One thing that our staff have relayed to upper management is that customers often need more time evaluating a product once it has arrived. To accommodate customers further we have extended our return policy to give customers a total of 30 days to decide if they like a product or not.
Q: What is the process of getting a product returned or exchanged?
A: We want to make the return as seamless as possible. Much of the industry allows for customers to just ship products back and this can result in slow returns, or even worse people are sending back products that can't be returned and this creates bigger issues.
SammyDress, like other Globalegrow brands Zaful and Rosegal, has a policy that makes sure customers are eligible for returns first. The first step of the SammyDress return policy is to contact the company itself. Chat, call, or email SammyDress and provide the team with the issue you are having along with the products SKU number. From here a SammyDress staff member will contact you with a resolution option.
Once a product has been received by SammyDress customers will have two options; one they can ask for a full refund or they can exchange products. We will try our best to solve the case in one email to save customer's time.
Q: Finally, do you have anything you want to say to the customers about the new return policy?
A: As a growing company we are constantly getting reviews from customers, we want them to know that their voices are being heard. We will continue to take their words into consideration to make a better shopping experience. In the coming months expect more surprises and changes!