PARIS, May 26, 2011 /PRNewswire/ --
- ISIGMA - a Global Methodology for Multi-Country Implementations
- Sage ERP X3 Certified Consultant Diploma
- Global Support Service Extended
Further reinforcing its position as a leading ERP solution for upper mid-market companies with operations around the world, Sage ( http://www.sage.com/) (LSE: SGE), a leading business management software provider, is today announcing a raft of new global initiatives for Sage ERP X3 (http://www.sageerpx3.com/). Bringing additional value to customers, these include a new premium global support service, a global implementation methodology for multi-country Sage ERP X3 deployments and a certification program for all consultants and business partners worldwide.
Global Support Hub
Under the new Sage ERP X3 Global Support service, customers will now have access to a centralized global support hub via a single contact point. This high quality service is available on request 24 hours a day, 5 days a week through a web-based platform. All support enquiries will be logged centrally and processed by Sage ERP X3 expert consultants around the world, providing a valuable overview of deployments across a number of countries and providing more coherent processing of customer requests. Sage is also in the process of globalizing Support Agreements and SLAs, streamlining, and further enhancing the support process.
Meeting and managing the complex requirements of system implementations across multiple territories, the International Sage Implementation Global Methodology Approach (ISIGMA) provides a set methodology for the deployment of Sage ERP X3 from pre-sales to customer 'go live', maximizing the success of an international project roll out with minimum risk and disruption for customers.
ISIGMA comprises a central working group of global and local Sage ERP X3 experts - from project managers to consultants and developers - managing each project following a specific program of implementation and management steps. This will ensure that customers benefit from the valuable local knowledge of Sage operating companies and business partners as well as the global expertise of the international ERP team.
Global Consultant Certification
Sage is also now rolling out its Sage ERP X3 global certification process for all consultants involved in Sage ERP X3 projects. Managed and recognized globally, the certification process will require consultants within Sage and its business partners to undergo fundamental and advanced classroom-based training followed by a standard exam, after which they will be awarded Sage ERP X3 Certified Consultant Status. This expert level recognition provides customers with the assurance of a common level of expertise from the pre-purchase and evaluation stage to implementation and roll out of Sage ERP X3.
Christoph Vanackere, Director of International Operations, Sage ERP X3, comments: "We have ambitious objectives for our new consultants' certification, the training program is underway now with the expectation that all Sage ERP X3 consultants within Sage and its operating companies will be certified by the end of this year and all business partners by the end of 2012."
Vanackere continues: "Sage ERP X3 has rapidly become one of the leading ERP vendors globally since its launch in January 2010 as major IT analysts have been recognizing. We enjoy more than 3,000 customers in 53 countries and more than 165,000 users worldwide. These new initiatives, ISIGMA and the Sage ERP X3 Certified Consultant program, plus the new global support services will provide even more value to our customers around the globe and highlights the quality of our ecosystem. It further reinforces our position as a leading global ERP vendor for the upper mid-market."
Notes to Editors
About The Sage Group plc
The Sage Group plc is a leading global supplier of business management software and related products and services, principally for small to medium-sized enterprises. Formed in 1981, Sage was floated on the London Stock Exchange in 1989. Sage has more than 6 million customers and 13,600 employees worldwide. We operate in over 24 countries covering the UK, Europe, North America, South Africa, Australia, India and China. For further information please visit http://www.sage.com.
About Sage ERP X3 (http://www.sageerpx3.com)
Sage ERP X3 is a dedicated solution for mid-market and larger companies with international demands enables its clients to transform and perform through technologies. Over 3,000 customers representing 165,000 users worldwide already chose Sage ERP X3 because it is easy to use, fast to deploy and cost effective. For more than 10 years Sage ERP X3 has been a proven and comprehensive ERP solution addressing mid-market companies specific requirements and challenges in various industries from manufacturing, services to distribution and many more. Sage ERP X3 is present in 53 countries and counts a network of more than 1,500 Sage professionals and 200 partners in its ecosystem.