-- The Automated Task Library eliminates repetitive manual processes
LONDON, Feb. 5, 2013 /PRNewswire/ -- Sabre Travel Network, a global technology company serving travel agencies, buyers and suppliers, has unveiled a cloud-based product that makes managing travel easier and more efficient for agents.
The Automated Task Library is a set of post-booking applications that will increase efficiency and reduce costs. The product will save agencies time and money by automating processes, such as schedule change management, queue management and re-distribution, and missed ticketing alerts. There are plans to continue enhancing the Library with additional applications based on customer feedback.
Elisabeth Martins, Sabre's commercial director in the UK and Ireland, said: "Travel agencies are constantly looking for ways to make their operations more efficient. Automating processes increases productivity, enables agents to focus on higher value sales and customer service activities, and ultimately leads to increased profitability.
"The tools available in the Automated Task Library will benefit travel agency businesses in a number of ways; increased agent productivity, reduced overheads, enhanced consistency and accuracy, faster PNR (passenger name record) processing and, perhaps most importantly, improved customer satisfaction."
The product has already proven extremely effective during the initial limited release. One large travel management company reported more than £500,000 in savings annually by automating the process of monitoring for PNRs that were not yet ticketed.
The Automated Task Library is a cloud-based product, monitored and supported by Sabre, running as a local server-based application.
This relieves an agency's IT department of any maintenance or monitoring responsibility, leaving them free to focus on revenue-generating tasks.
The Automated Task Library also includes comprehensive management reporting and analysis capabilities.
Sabre Travel Network provides technology services to the travel industry. It operates the world's largest travel marketplace, connecting travel buyers and sellers through the Sabre global distribution system (GDS). Its innovative technology connects 350,000 travel agents to more than 400 airlines, 100,000 hotels, 25 car rental brands, 50 rail providers, 13 cruise lines and other global travel suppliers. More than $100 billion of travel is purchased through this marketplace annually.
Sabre Travel Network is part of Sabre Holdings, a global travel technology company serving the world's largest industry- travel and tourism. For more information please visit: www.sabretravelnetwork.com.
SOURCE Sabre Travel Network