SaaS market struggling but pockets of resilience remain, finds new report from OpenView and Paddle

• 2023 has been marked by a slowdown in growth for both public and private software providers as their customers scrutinise cloud spend and delay purchases
• New report reveals how players in the space are remaining resilient - the 'Outlier' companies - as well as the shifting priorities of SaaS founders

LONDON, Nov. 8, 2023 /PRNewswire/ -- Software-as-a-service (SaaS) companies saw their annual revenue growth rate fall to just 8.4% in September 2023 - down from 60% in Q1 2022 - according to a new study from venture firm OpenView and payments infrastructure provider Paddle. Leveraging data from thousands of companies worldwide, the 2023 OpenView SaaS Benchmarks Report charts the state of the cloud industry and the priorities of its leaders, revealing a significant industry slowdown but also areas of resilience. The study also highlights what SaaS firms are doing to remain competitive during this period.

2023 has been a turbulent year for the software industry. Breakthroughs in AI have restored confidence in the transformative power of software, buoying public SaaS valuations - the top software giants have added $2.4trn in market cap over the last year - and driving huge VC investment, with funding for AI startups passing $14 billion in Q2 2023 alone. Yet at the same time, SaaS customers of all sizes have continued to tighten budgets and reduce spending, making growth  harder to come by for both established and smaller providers.

Data from the SaaS Benchmarks Report shows that: 

• Smaller SaaS providers have been hardest hit: the biggest fall in median YoY revenue growth recorded was for private companies with between $5-20m ARR. This group saw growth fall 26 percentage points (from 61% in 2022 to 35% in 2023); and for bigger firms with $20-50m ARR it fell by 16 percentage points (from 40% to 24%).
• Public companies are also impacted: public software firms with product-led growth (PLG) strategies have also seen their revenue growth from the last 12 months drop by 16 percentage points (from 45% to 29%) when comparing Q2 2023 to Q2 2022.
• Overall growth has dropped dramatically: the compound annual growth rate for all SaaS companies stood at 8.4% as of September 2023, a huge drop from 60% in Q1 2022.

The study also reveals founder anxieties amid the current economic climate and shifting business priorities of SaaS leaders:

• When asked to list the top three issues keeping them up at night, 73% of SaaS founders listed GTM execution, 50% listed product execution, and 32% listed burning too much cash. By comparison, only 59% of founders were worried about GTM in 2021, and only 13% were concerned about cash flow. Moreover, despite rising industry emphasis on forming AI strategies, the average SaaS founder is yet to consider AI a top three priority in 2023.
• SaaS companies are increasingly focusing on profitability over a 'growth at all costs' mentality. While PLG SaaS companies have seen their revenue growth over the last 12 months fall, their profitability has increased by 10 percentage points over the same period - indicative of the new mindset of many SaaS leaders.
• SaaS fundraising has focused on seed stage companies:  for SaaS companies at the seed stage, 30% of their funding rounds occurred in the last 6 months. However, later stage businesses have not been raising at the same frequency: 55% of Series B companies last raised 1-2 years ago while 38% of Series C rounds were over 2 years ago.

What makes an Outlier?

OpenView and Paddle also identified four traits that nimble SaaS businesses - the 'Outliers' - are doing to remain resilient despite slowing demand:

• Using AI to generate revenue.  Despite the rush to deploy AI, only a minority of firms have been able to monetise AI-powered functionality.

         ○  AI-native companies are 230% more likely to be in the "growing faster" bucket than their peers - but they are only represented in 10% of 'Outlier' companies.

         ○  This is because most firms are yet to monetise their AI capabilities. Nearly half (46%)  of companies added AI to their product in the last year, but only 15% of respondents - the Outliers - launched and monetised AI features.

• Managing burn. Slowing revenue growth and reduced access to venture funds have made managing burn crucial, and many firms have cut down costs.

         ○  The median number of employees for firms with over $50m ARR dropped to 450 in 2023 from 876 in 2022. This slimming down has helped many 'Outliers' get in control of their burn rate and build more resilient businesses.

         ○  When it comes to ARR per full time employee (FTE) - a common indicator of productivity - SaaS startups are expected to hit $200k-$250k ARR per FTE when they reach scale. The report found that for firms with a team of 450 with over $50m ARR, this stood at $250k - indicating that productivity remains strong post-layoffs.

• Operational efficiency. SaaS startups are learning to do more with less, automating manual work and optimising processes:

         ○  The tougher market has forced companies to revisit their pricing. Over half the respondents said they had changed their pricing and packaging to improve their net dollar retention.

         ○  Offering more payment methods is also crucial for securing conversions internationally. For example, in Germany, PayPal is the most preferred payment option - but only 13% of our US respondents offer it.

         ○  A quarter of respondents said finance, tax and compliance cost them between 5-9% of ARR. Worryingly, 27% said they didn't know or didn't track these as a cost at all.

• Focusing on product-led expansion revenue, which has become more important than ever in the current macroeconomic environment.

         ○  Self-serve onboarding and freemium models have become king in recent years, and these models see 90% of their revenue as product-influenced (paying customers who use the product before ever talking to a human salesperson) for SaaS companies that take advantage of them.

Commenting on the launch of the report, Paddle Chief Marketing Officer Andrew Davies, said: "2023 has undoubtedly been a challenging year to scale a software business, with revenue growth rates for SaaS firms falling from 60% in 2022 to just 8.4% in September 2023. The good news however is that the industry is still growing, and we're seeing pockets of resilience from firms who share some notable traits.  Today's outliers are those that focus on monetising the benefits of AI, increasing operational efficiency, and driving product-led expansion revenue while managing their burn rate. By moving away from the growth-at-all-costs mentality of the last few years and prioritising scaling in a smart and sustainable way, companies can continue to thrive and grow in a way that outpaces the market."

Kyle Poyar, Partner at OpenView, said: "Last year, the SaaS industry was still growing rapidly, and ambitious companies in the space had plenty of cash runway from recent financings. But, as our new report shows, 2023 has been quite different. Sales have dried up as businesses large and small have delayed purchases, lengthened deal timelines, and scrutinised their cloud spend. Venture funding has also slowed down, and a third of founders are now concerned about burning too much cash - compared to just 13% in 2022. However, software remains mission critical as enterprises continue to accelerate their digital transformation, and - as our report demonstrates - there are still growth opportunities for firms that keep efficiency and sustainable growth top of mind."

You can read the full results from the 2023 OpenView SaaS Benchmarks Report here: https://openviewpartners.com/2023-saas-benchmarks-report/

Methodology

This report is based on qualitative and quantitative research into the global SaaS market. The report combines over 3,500 respondents' results aggregated across seven years of surveying private SaaS businesses on their finance and operating metrics.

About Paddle

Paddle, the payments infrastructure provider for B2B SaaS companies, powers hyper-scale growth across acquisition, renewals and expansion. With Paddle, companies are finally able to transform their payments infrastructure into a strategic growth lever to respond faster and more precisely to every growth opportunity. Paddle has 300 employees serving over 4,000 software sellers in 245 countries and territories globally. Backed by investors including KKR, FTV Capital, Kindred, Notion, and 83North, Paddle aims to define the next wave of B2B SaaS leaders. Visit www.paddle.com or www.twitter.com/PaddleHQ for more information

About OpenView

OpenView is a venture capital firm on a mission to change the way the world works. OpenView invests globally in business software companies at the expansion stage – where companies have found early product-market fit and are ready to scale. Pre-and post-investment, OpenView's Expansion team has the operational expertise to work with companies on sales, marketing, product-led growth, pricing, talent, corporate development and other initiatives. Founded in 2006 and headquartered in Boston with a presence in New York City and Los Angeles, OpenView has $2.4B in total assets under management and is actively investing out of its seventh fund, a $570M vehicle raised in 2023. For more information, visit openviewpartners.com

Press:
Paddle: paddle@thisisoutcast.com
OpenView: press@ov.vc