DUBLIN and AMSTERDAM, February 22, 2012 /PRNewswire/ --
S3 Group, a global enabler of high quality digital TV Content Delivery Platforms, has extended its alliance with Teleplan into Europe. The alliance between both companies was announced in September 2011 for North America. The extension of their partnership, on a non-exclusive basis, to Europe is driven by the continuous outsourcing trend in the industry and the resulting success which both companies have accomplished as part of the North America collaboration.
Teleplan, one of the leading global providers of integrated End-to-End after-market services for the computers, communications and consumer electronics industries, is also specialized in aftermarket service solutions for digital devices where automated testing is a key service component. These automated tests on defective digital TV devices are performed by using S3 Group's StormTest® Decision Line.
"The extension of our alliance with S3 Group into Europe means that we can enhance the consumer experience when an issue occurs by diagnosing faults on ever more complex devices and shorten TAT (turnaround times) back to the end-users' homes where availability or service is all that matters thus driving key industry metrics such as Net Promoter Score," said Gotthard Haug, CEO of Teleplan.
StormTest Decision Line is an automated test solution that provides a reliable and repeatable method of determining consumer device quality. StormTest Decision Line significantly lowers the number of no-fault-found devices that are sent back into the field.
"Teleplan's track record in Europe as a provider of excellent integrated End-to-End after-market services to the digital TV industry is proven and we are delighted to extend our alliance with Teleplan to this important region," said John O'Brien, CEO of S3 Group. "As operators in Europe start to roll out more hybrid devices with more sophisticated features, the requirement for proven automated test solutions will become an increasingly important part of Teleplan's high-quality lifecycle care services to this industry. The success of our relationship in North America is validation to this very statement."
About Teleplan International N.V:
Teleplan International N.V. is one of the top suppliers of high-tech integrated end-to-end aftermarket services and provides total lifecycle care solutions for the world of Computers, Communications and Consumer Electronics ("3Cs"). The lifecycle care concept ranges from simple repairs to the most sophisticated technological and electronic solutions. Headquartered in Amsterdam/Schiphol, the Netherlands, Teleplan currently operates from 24 sites in Europe, North America, Asia and Australia with approximately 5,300 employees.
For further information please visit: http://www.teleplan.com.
About S3 Group:
S3 Group's Digital TV Business Unit helps digital TV companies develop and maintain the highest quality content delivery platforms. It is recognized as the world leader in system integration services and automated testing products which are deployed by engineering, supply chain and operations departments of operators and technology providers globally. Founded in 1986, S3 Group, headquartered in Dublin, Ireland, has development centers in Ireland, USA, Poland, Czech Republic and Portugal with sales offices and representatives worldwide. Visit http://www.s3group.com/tv-technology and http://www.twitter.com/S3Group1 for further information. For more information about StormTest Decision Line, please visit http://bit.ly/decisionline.
SOURCE Teleplan International N.V.