RSUPPORT Makes Global Debut With its New Remote Solution for Mobile Devices at Mobile World Congress 2011

LONDON, February 10, 2011 /PRNewswire/ -- RSUPPORT, the innovative professional in remote support solutions, has today announced the launch of new remote solution for smartphones and tablet PCs, "RemoteCall + mobile pack", to be unveiled at Mobile World Congress 2011. The launch also marks its entrance into the global market.

Its remote solution for mobile devices provides smartphone and tablet users with real-time support whilst working remotely. It lets users instantly connect and support their clients from anywhere in the world. Equipped with user-friendly and intuitive user interface (UI), it supports real-time screen sharing, control, and drag-and-drop functionality on mobile devices. It also supports real-time access to information on mobile devices such as firmware, processes, applications, logs and network status (3G or Wi-Fi). Currently available for Android, Windows Mobile, Windows phone 7, Symbian, and Blackberry phones, it is equipped with extra features such as automatic updates, file transfer, and text chat. Every support session can be also captured and/or recorded to be used as video logs or training material soon.

"Using a remote support service will help reduce unnecessary on-site visits, business trips and the overall cost of customer management, not to mention saving companies time," said Mr. Hyungsu Seo, CEO of RSUPPORT. "It will not only increase customer satisfaction and company competitiveness, but also contributes to green initiatives."

Although remote support has previously mostly been offered to PC users, RSUPPORT aims to challenge this concept by reaching out to smartphone and tablet users, differentiating its services from those currently available. With proven records based on partnerships with Samsung Electronics, LG Electronics, NTT Docomo and SK Telecom, the company is already in discussion with telcos and handset manufacturers in the European market to expand its offering globally..

Mr. Hyungsu SEO, CEO of RSUPPORT continued, "Following on from the great success RSUPPORT has achieved in Asia, we are now extremely excited to be expanding into more regions including Europe. We understand the needs of European customers and are very much looking forward to bringing our expertise and services to the region. Our new service RemoteCall + mobile pack is an ideal way to start this drive, by offering a faster, easier and more flexible service than anything else available."

At Mobile World Congress, RSUPPORT will be offering visitors a chance to experience live, real-time demonstrations which will showcase its offering, including its new service.

According to the report from Frost&Sullivan and MIC research institute, RSUPPORT with its offices in Japan, China and the United States as well as Headquarters in Korea is the number one remote solution developer in Asian market.

Throughout the Mobile World Congress RUSPPORT will be based in Hall 1, stand 1G45.

Note to editor

Please contact us if you would like to request a demo of RSUPPORT's latest RemoteCall at the Mobile World Congress or if you would like to speak to Mr. Hyungsu Seo, CEO about the company's strategy in Europe.

About RSUPPORT

RSUPPORT is an innovative leader in the remote solutions industry and the number one remote solutions provider in Asia. RSUPPORT continually strives to be the best in the world and offer services unparalleled to others.

RSUPPORT develops both remote support and remote access solutions for home and business. RSUPPORT was the first to develop and patent the web-icon connection method requiring just a couple clicks to initiate a session. RSUPPORT also developed one of the first web-based remote support solutions in the market that require only a web browser ( http://ww01.rsupport.com/en/AboutUs).

Product Benefits

    
    - Auto-switch between 3G & Wi-Fi

    Depending on the optimum connection method, RemoteCall can switch
    networks automatically without dropping the session.

    - Multi-Connection

    Provides 3 connection methods. Optimal speed at low 3G bandwidth. Fastest
    speed for Wi-Fi network. USB connection, no 3G or Wi-Fi is required.

    - Optimised screen sharing

    Our VRVD5.0 engine processes the image at its optimal point to improve
    speed and quality. While minimizing network traffic by using most 
    efficient compressing algorithm.

    - Connect using phone numbers

    Connect with the agent using the device's phone number (no PIN code) and
    by tapping on the support icon.

    - SMS "Support App" Hyperlink

    For a device without the support App installed (Android, Windows Mobile,
    etc), agents can send the download link through an SMS hyperlink when 
    support is requested.

    - Optimised mobile support environment

    It requires about 2-30% of CPU usage (ref.1GHz) and uses approx. 
    300Kbytes of memory during the support session. All while minimizing
    bandwidth by lowering the amount of data transferred.

    Contact:

    Kate Boulby
    The Hoffman Agency Europe
    Dir: +44(0)20-7470-8764
    Mob: +44(0)-7545-571-289