RM Education Entrusts Customer Service Support to Kelway

LONDON, April 11, 2014 /PRNewswire/ --



Seven year partnership with Kelway allows RM Education to evolve service offering  

Kelway, the IT services and solutions provider, has today announced it is helping RM Education advance its corporate strategy by taking full responsibility for the education ICT supplier's service desk and warranty operations for RM Education branded hardware. The agreement builds on an existing two year relationship, during which time Kelway has provided field engineering support on behalf of RM Education to schools and institutions across the UK.

RM Education provides an extensive range of innovative and award-winning products and services, all of which are carefully designed and selected to meet the specific needs of UK education. As RM Education shifts towards software and service provision, Kelway's support will enable the RM Education team to concentrate on delivering these core propositions.

The agreement, penned for a seven year period, deepens an existing relationship within which Kelway delivers field engineering support for RM Education. Kelway will now provide full management of RM Education's hardware service desk - encompassing inbound customer call management, case management, allocation of field resources and the ongoing provision of on-site engineers. RM Education will continue to hold overall responsibility to customers, however educational institutions will benefit from the support offered by Kelway's extensive UK operations.

"Our business model is changing to focus on the provision of software such as RM Unify, RM Books and RM Neon and the provision of services to educational institutions across the UK," comments Paul Lucas, Director of Classroom Technologies at RM Education. "This means we will stop producing new RM PCs, Notebooks and Servers but with many such devices already deployed we are committed to continuing our excellent after sales service. We already rely on Kelway to deliver the majority of our field engineering support for hardware customers, and now we're entrusting them with our frontline hardware warranty support. This allows us to concentrate on delivering software and services, while knowing our customers will be properly supported at all times."

"We're delighted to deepen our relationship with RM Education," states Penny Williams, sales director, public sector at Kelway. "Our experience in working with educational institutions in the public sector ensures that we understand RM Education's customers and their unique needs. Our team is delighted to build on two years of excellent work with RM Education, providing the support and services they need to help advance their corporate strategy."

About Kelway 

Kelway is an established and trusted IT services and solutions provider. We have an international presence in both private and public sector IT, and through our global supply chain provide products and services in over 130 countries. Our team possesses the industry's highest achievable accreditations, meaning Kelway customers can focus on running their business, not on managing their IT.

About RM Education 

RM Education is a leading provider of innovative learning technologies and ICT solutions for schools. For over 40 years they have created an extensive range of award-winning products and services, each designed or selected to meet the needs of UK education. Based in Oxfordshire and serving schools throughout the British Isles, RM Education harnesses the power of technology to make learning engaging and inspiring, taking the best of what ICT has to offer and making it deliver results for teachers, learners and school leaders.

Visit http://www.rm.com

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