KUALA LUMPUR, Malaysia, March 29, 2013  /PRNewswire/ -- TrueOnline has been adjudged the 2013 Thailand Broadband Service Provider of the Year by Frost & Sullivan based on three key factors – Market Leadership by Revenues and Subscribers, Innovative Promotion Packages and Excellent Customer Support.

"TrueOnline's portfolio is underscored by the best-in-class revenue growth and highest number of subscribers in the Thailand broadband market in 2012. The growth in subscriber base was primarily driven by expansion in urban coverage area to cover 53 provinces by the end of 2012," said Chalermporn Apibunyopas, Industry Analyst for Information and Communication Technologies, Frost & Sullivan Thailand.

In 2012, TrueOnline gained 234,619 new subscribers, a new record for the company and the broadband market, largely due to its ULTRA hi-speed Internet campaign. TrueOnline's service revenue increased 4.7% in 2012 from 2011, driven by its continued strong broadband growth.

TrueOnline has continuously been the leader in technology and service innovation of the business. The combination of TrueOnline's managed services arm with True Corporation Plc, Thailand's convergence lifestyle and innovation leader, also offered an unrivalled selection of integrated communications services and solutions.

"TrueOnline's strong support team and quality service portfolio have helped them become a one-stop service player in broadband solutions. They provided a converged 'triple-play' package – the first of its kind in Thailand," said Chalermporn.

Chalermporn continued, "TrueOnline is dedicated to constantly improving their quality and service. They provide quick installation times while increasing the number of call centers and employees in its services division. They are also expanding their broadband coverage with a budget of around US $150 million per year for the next 3 years to support this expansion."

Apart from high-quality services and highest speeds for the consumer market, TrueOnline also provides services to corporate customers including SMB, enterprise and government agencies. Their services are tailored specifically for corporate Internet usage, with the highest bandwidth and most stable domestic and international connections, via its Metro Ethernet Forum-accredited Ethernet Fiber network.

The Frost & Sullivan Awards are presented to companies that demonstrate best practices in their industry, commending the diligence, commitment, and innovative business strategies required to advance in the marketplace.

About TrueOnline

TrueOnline is the Internet business arm of True Corporation Plc, Thailand's only fully-integrated communications provider and leader in convergence lifestyles. As the country's Broadband market leader, TrueOnline's businesses comprise fixed-line telephone, public phones, Internet, Broadband Internet, data communications services and International Gateway. TrueOnline is the largest wireline service provider in the Bangkok Metropolitan Area (BMA) with a modern and fiber-rich network that provides high-quality voice and data communications services. TrueOnline also operates 26,000 public telephones in the BMA. Moreover, TrueOnline is Thailand's largest Broadband operator nationwide and its DOCSIS 3.0 cable modem network is capable of download speeds of 10-200 Mbps, offering Thailand's fastest consumer Broadband experience. TrueOnline has continued to add value to its Broadband offerings and its portfolio was expanded beyond ADSL and DOCSIS 3.0 technologies to include Fiber-to-the-home (FTTH). Its core network has also been developed and is capable of handling speeds of higher than 1 Gbps. TrueOnline's Broadband capacity was expanded to cover approximately 3.6 million households in 53 key provinces by the end of 2012. It also offers Thailand's largest and fastest WiFi service of up to 100 Mbps with approximately 100,000 hotspots nationwide. For more information, please visit: www.truecorp.co.th

About Frost & Sullivan

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SOURCE Frost & Sullivan