LONDON, September 9, 2014 /PRNewswire/ --

- Launches New Self-Service product, uDo, enabling greater people & IT visibility across the organisation

RedPixie, a global technology firm which specialises in transforming IT environments for business success, has launched its new self-service product, called uDo. The product reduces IT operational costs and improves employee productivity through smart automation and by moving certain pre-agreed "self-service" control back to the end-user business community.

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uDo saves businesses money by increasing the level of self-service and self-sufficiency around a number of end-user enterprise computing requirements, which would otherwise need to go through IT for approval. The main components of the product include: End-User Computing Asset Visibility, Organisational Visibility, Self-Service App Store and Self-Service Account Management.  

Dirk Anderson, Head of Product, RedPixie, said: "In this disruptive Cloud based world, many IT departments still waste a considerable amount of time dealing with the most basic end-user IT requests, which could be fulfilled automatically. Far too many organisations require employees to chase down IT staff for simple requests, such as permission to use a critical piece of business software. This is time-consuming, frustrating for all and takes IT and end-user focus away from their primary tasks."  

He continued: "With uDo, we've placed employees in control of their own computing experiences, enabling rich visibility and transparency of organisational assets."

uDo has been designed primarily to allow IT teams to automate a number of IT processes and delegate the responsibility to the end-users. It reduces the pressure and demands on IT from end users to increase the number of tools and software applications needed for them to work efficiently. End users can minimise their dependency on IT by using the self-service product to complete tasks such as:

• Creating and maintaining organisation-wide organisational charts
• Updating personal information
• Creating and maintaining mappings between users and departments
• Creating and maintaining mappings between departments, users and the software/hardware assets they use
• Requesting additional software on end user devices
• Removing software on end user devices
• Resetting user passwords
• Maintaining the status of user accounts (disabled, locked, unlocked)

Clive Longbottom, founder, Quocirca said: "Today's organisations are far more dynamic in their makeup than ever before.  It is now more common for an employee to have held several positions over a short period of time, building up a repertoire of skills and knowledge that often gets lost as they move around the organisation.  Putting in place a system that allows employees to easily update organisational charts enables such skills to be tracked - as well as all the systems and services that each person uses. By centralising such capabilities and allowing self-service, it also leads to an additional bonus of reducing the massive workload on the help desk, of resetting user passwords and provisioning and deprovisioning of software to the user's devices."

uDo allows a business to have a holistic view of all computing assets including: who the users are, where they are, where they work and what IT assets they use. This allows decisions to be made quickly, enabling companies to easily see who is involved and will be affected.

uDo can be installed in under an hour. Organisations can sign up immediately and a demo can been seen at this web site link RedPixie uDo.

About RedPixie

RedPixie is an innovative and creative global technology business, passionate about 'over' delivery on the commercial outcomes jointly set for each customer. As a new breed of services and technology provider, our uniquely collaborative approach and real-world insights 'which challenge the old school incumbents' will enable commercial success for our clients. RedPixie will evolve, manage and transform your organisation's IT environment to enable real business success.

SOURCE RedPixie