Participants Rethink, Reinvest and Revitalize the Customer Experience At the 9th Annual Customer Contact 2013, West: A Frost & Sullivan Executive MindXchange
-- Hands-on event for senior-level executives in customer contact provides distinctive networking and relationship building opportunities
MOUNTAIN VIEW, California, Aug. 12, 2013 /PRNewswire/ -- Executives seeking insightful, practical takeaways to enhance their client's experience should attend the 9th Annual Customer Contact 2013, West: A Frost & Sullivan Executive MindXchange taking place Oct. 20 to 23, 2013 at the JW Marriott Tucson Starr Pass Resort & Spa, Arizona. Participants will have the opportunity to meet and collaborate with some of the brightest minds in customer contact, customer service and customer experience. The high-level audience of senior executives will actively share valuable insights, ideas and best practices across industries.
The expertly designed tracks at the event this year include:
- Customer Interaction Strategy & Tools
- Customer Expectations and Voices
- They're Not Your Father's Agent: New Models for a New Age
- All Things Digital
- Expert Customer Interaction
- Driving Revenue & Business Outcomes
Participants will receive practical and actionable takeaways that are ready for immediate implementation from presentations such as:
Nationwide Vice President & Chief Customer Advocate Jasmine Green's keynote on the "Customer Experience: The WOW Factor!" that will provide insight on engaging the entire organization in customer-centricity, examples of driving business value through customer experience, success stories to demonstrate the "wow" factor.
Off Center Founder Greg Levin's keynote on "Empowering Agents to Deliver Stellar Customer Experiences," showcasing best practices on customer-centric metrics and measuring agent performance accordingly, tools to foster agent empowerment and autonomy, success factors for how to commit fully to agent development, and examples of how to reward and recognize agents in meaningful ways.
Airline Pilot and Customer Service Captain of a Major Airline Carrier, Denny Flanagan's opening address on the "Secrets to Uplifting Service and Unbeatable Customer Care" will identify how to keep customers loyal, by providing them with good experiences that exceed their expectations.
The overall high-level program will benefit senior executives, particularly C-level, vice presidents, and directors involved with: call centers, customer care, customer contact, customer satisfaction and loyalty, customer support operations, quality assurance, sales and marketing, amongst others.
"This event expands my network of thought leaders in the industry and creates an ideas exchange that has impacted my business strategy & results," said Equifax Vice President of Operations Diane Moogalian, who attended a previous event.
Additional event highlights include: Cocktails in the Grand Canyon Welcome Reception & Event Kickoff where participants will meet their fellow peers and colleagues, as well as enjoy conversation and cocktails in the Canyon, as well as a blowout reception featuring the Cactus Cookout and the 2nd Annual Customer Contact Western Olympics where participants enjoy hors d'oeuvres, a buffet dinner and wild west Olympic fun.
To register for the 9th Annual Customer Contact 2013, West: A Frost & Sullivan Executive MindXchange, please visit: www.frost.com/customercontactevent or to immediately download the event agenda, please visit: http://www.frost.com/ccw-agenda. For more information, please email: events.us@frost.com or call Matthew McSweegan at +1-516-255-3812. In addition, please join the conversation on Twitter: #CCFrost
About Frost & Sullivan
Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants.
Our "Growth Partnership" supports clients by addressing these opportunities and incorporating two key elements driving visionary innovation: The Integrated Value Proposition and The Partnership Infrastructure.
- The Integrated Value Proposition provides support to our clients throughout all phases of their journey to visionary innovation including: research, analysis, strategy, vision, innovation and implementation.
- The Partnership Infrastructure is entirely unique as it constructs the foundation upon which visionary innovation becomes possible. This includes our 360 degree research, comprehensive industry coverage, career best practices as well as our global footprint of more than 40 offices.
For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community.
Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?
Contact Us: Start the discussion
Subscribe: Newsletter on "the next big thing"
Register: Gain access to visionary innovation
Contact:
Mireya Espinoza
Corporate Communications – North America
P: +1.210.247.3870
E: mireya.espinoza@frost.com
Twitter: @Frost_Sullivan or @FS_Events
Facebook: Frost & Sullivan
Share this article