GURGAON, India, December 17, 2012 /PRNewswire/ --
Ameyo Uplifts Customer Experience for Oval Infotel
Oval Infotel India Ltd., an information based business promoting company, goes with Ameyo as their backbone technology for a better Customer Interaction Management (CIM). They were in the hunt for a technology that is easily configurable and customizable. Ameyo suited the necessity and enabled them elevate their customer experience.
Based in a rural set-up of Belgaum, Oval Infotel, sought for a technology that would assist them in conferring information to their clients. A technology enabling them to procure critical consumer data, enhance customer satisfaction and measure loyalty with ease was the business need of the hour. Drishti's Ameyo best suited the need. It being easily configurable and customizable, enabled Oval Infotel effectively connect with more customers thereby elevating productivity. They could now self gauge their real time performance and manage SLA's with the assistance of the supervisory graphical dashboard. Through Ameyo, Oval Infotel simplified it's customer interaction management and delivered quality service.
As opined by Mr. Gangadhar Ghasari, Managing Director, Oval Infotel India Ltd, "We at Oval Infotel, specialize in assisting our clients, collect critical consumer data so that customer satisfaction and loyalty can be measured. We were looking for a technology that is customizable and easily configurable. Also, we have to provide our customers with correct information at the right time. Since we had a legacy set-up, we were in great need of an avant garde solution that is versatile and fulfills our need of reaching out to our customers. Ameyo has best suited this need. It's Supervisory Graphical Dashboard has been of a great help to us in our customer interaction management, thereby enabling us to gauge our performance and also manage our SLA's. Hence, we now are aiming at business breakthroughs by delivering quality service to our customers."
Oval Infotel India Ltd., espoused Ameyo as a successful business start up solution. Reaching out more customers was an important business demand for them. Ameyo with it's unique features have accentuated their operations and customer interaction management.
About Oval Infotel India Ltd.:
Oval Infotel India Ltd. is an overall technological information on telephone. One platform to enhance business. Oval Infotel provides services which are user friendly. Its an information based business promoting company, having various services like Virtual Contacts, Virtual Receptionist, Online Scheduler, Appointments, Customer Care, Inbound, Outbound Call Center Services, Telemarketing, Online Order Booking, Estate Management, Etc.
AMEYO is the flagship solution from Drishti for complete CIM. It has been designed to add value to the businesses and pave way for a structured growth. AMEYO customers enjoy significant increase in efficiency levels, reduction in operational costs, flexibility, consistent user experience and a demonstrable ROI.
Drishti offers communications solutions that empower more than enterprises and contact centers to dynamically manage business processes, interactions, workforce and service levels on emerging Unified Communications (IP Telephony, Unified Messaging, Conferencing, Presence Management, and Application Collaboration), SOA (Service Oriented Architecture), and SaaS (Software as a Service).
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SOURCE Drishti - Soft Solutions Pvt Ltd