HONG KONG, Aug. 6, 2013 /PRNewswire/ -- Osell, a subsidiary of DinoDirect China Limited, has assisted a lot of online retailers with their businesses in various regions and countries since its launch. With its professional management team, powerful back-end supporting system and enormous numbers of suppliers, Osell has proved to be an invaluable help to its customers.
Chris Austwick, a London based online retailer who owns four e-shops selling diverse products, is one of Osell's clients. He is now working closely with Osell as it assists him with product selection, shipping and after-sale services.
"You got absolutely nothing to worry about because Osell is taking care of everything," he says. "For the first transaction, I ordered some sample product from Osell and put them on my website. When the goods arrived, I notice some damages and loss. I contact my sales consultant Maria immediately telling her about the situation; she examined the process and identified what went wrong. She reshipped the goods in a very short time. Both my customers and I are very satisfied with the products and their service. No business is without any obstacles, but when that occurs, Osell acts cooperatively, promptly and efficiently."
Maria is a sales consultant at Osell whose main responsibilities are to explore for potential customers, solve the problems of existing customers and maintain a mutual trust relationship with customers. She says the crucial part of gaining customers' trust is a quick and prompt response to their problems.
"Sometimes you have to do more than what they expected," she says.
What stands behind the sales representatives a professional management team, extensive Chinese supply chain and a first-class e-commerce service system that free customers from risks and worries. First, Osell provides customers with 24 hours of one-on-one exclusive service, eliminating the trouble of multi-contacts and solves their problems more timely and conveniently. Second, it integrates tens of thousands of Chinese supply resources. It has specialized procurement offices located in the Pearl River Delta and Yangtze River Delta, China's core production bases and distribution centers. It purchases goods directly from the place where they are made, maximizing cost savings. Last but not least, FDBB, a powerful back-end system that does the quality inspection, warehousing, sorting and customized packaging will provide all-round back-end logistic services.
SOURCE DinoDirect China Limited