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Nuffield Health Strengthens Customer Experience with Lumeon's Care Pathway Manager


News provided by

Lumeon

03 Nov, 2016, 08:00 GMT

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Lumeon (PRNewsFoto/Lumeon)

LONDON, November 3, 2016 /PRNewswire/ --

Lumeon, a digital health company delivering innovative Care Pathway Management (CPM), announced that Nuffield Health, a leading not-for-profit healthcare organisation, has deployed Lumeon's Care Pathway Manager to manage its administrative care pathways, including booking, patient communications, management and billing, across 258 sites.

     (Logo: http://photos.prnewswire.com/prnh/20160913/406910LOGO )

Nuffield Health's vision is to deliver a transformative customer experience across a broad range of healthcare services. The company was challenged by a legacy system that couldn't manage the massive data volumes coming in as the organisation scaled. It also knew it couldn't employ additional workforce to stay on top of the processes. To help achieve its vision and prepare for future growth, Nuffield Health deployed Lumeon to automate administrative tasks and improve processes including scheduling appointments, automating patient communications, and managing billing.  

Lumeon's Care Pathway Manager provides a single, real-time view of the entire patient journey from referral to outcome. It seamlessly integrates clinical and administrative systems, and gives providers the ability to design and automate their own pathway rules, so that each patient is automatically progressed through their personal care journey based on their individual data.

Jonathan Byrd, Operations Director for Clinical Services at Nuffield Health says, "Our mission is to deliver exceptional care and innovative services to our customers and Lumeon allows us to focus on those efforts. By selecting Lumeon, we've found a business partner who can manage our needs today whilst scaling for our future growth."

Robbie Hughes, CEO, Lumeon, said, "Nuffield Health is the latest leading healthcare provider who has selected us for the ability to manage their business at scale. With the addition of Nuffield Health, we are working with seven of the 10 largest commercial healthcare providers in the UK to deliver better outcomes at reduced costs. We look forward to working with Nuffield Health to help transform their business."

For more about Lumeon, visit http://www.lumeon.com    

About Lumeon 

Lumeon is a digital health company that has defined the market for Care Pathway Management (CPM). From scheduling and revenue management to clinical reporting and aftercare, by looking across the end-to end care pathway, Lumeon addresses the system, and not just the symptom, behind healthcare transformation. Lumeon's customers number among Europe's fastest growing and most innovative healthcare providers including BUPA, Nuffield Health, Alliance Medical, HCA and Optegra. It is headquartered in London employing over 90 people. For more information about Lumeon please visit http://www.lumeon.com.

About Nuffield Health 


Nuffield Health is one of the leading not-for-profit UK healthcare organisations, delivering complete and connected health and wellbeing services.

To help people get healthy and stay healthy, Nuffield Health provides access to thousands of health experts through 31 hospitals, 112 fitness and wellbeing gyms, 212 corporate fitness and wellbeing centres and 4 stand-alone medical centres. As well as gyms and hospitals, Nuffield Health's broad health and wellbeing services also include health assessments, nutritional therapy, occupational health, diagnostics and physiotherapy, of which Nuffield Health have the largest network of physiotherapists outside of the NHS.

As part of Nuffield Health's charitable purpose to promote good health, there are a number of initiatives in place such as free Meet Our Experts events, a range of schools programmes and a cystic fibrosis partnership with Great Ormond Street Hospital. For further information on Nuffield Health visit http://www.nuffieldhealth.com

Lumeon Press Contact:
Michele Moore, PR Manager
+44-7507-246-961
Michele.Moore@Lumeon.com

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