TOKYO, November 17, 2011 /PRNewswire/ --
NTT Communications Corporation (NTT Com) announced on November 17 that its global telecommunications-carrier partners attending the Arcstar Carrier Forum 2011 in Kobe, Japan from November 15 to 16 committed to enhancing their delivery and operation of NTT Com's Arcstar (TM) global network services.
Celebrating its ninth gathering since establishment in 2000, the Arcstar Carrier Forum is an international conference aimed at strengthening the global delivery and operation of Arcstar-brand managed network services. The forum facilitates service-quality improvements and strengthened customer satisfaction by setting goals for partner telecoms that provide delivery of Arcstar services in countries worldwide. Partner telecoms relay NTT Com's global networks to their home markets and in some cases to other national markets. NTT Com also provides Arcstar services directly in many markets.
The major topic of this year's Forum was customer-oriented operations for comprehensively enhanced service quality. The participants agreed to implement best practices to improve service availability, lower number of outages per line, improve time to repair, provide customers with real-time information and detailed disclosure of failures and related follow-up, and strictly adhere to service-delivery deadlines.
Arcstar services include IP-VPN, e-VLAN, leased line and Arcstar Universal One, a cloud-optimized network service that securely links closed enterprise networks with global cloud services. NTT Com enables customers to optimize networks on a comprehensive basis through Arcstar services without having to contact different vendors for each aspect of IT infrastructure.
Representatives from various enterprise customers spoke at the Forum to emphasize the benefits that NTT Com partners can have on customer operations through the high-quality delivery of Arcstar services.
"DORMA relies on IT to operate its global business, including high-quality infrastructure to support our growth economically and efficiently," said Dr. Siegfried Lauer, Director of Group IT, DORMA, an Arcstar customer based in Germany. "NTT Communications, as a strategic partner of DORMA, provides us with a high-quality network. The Arcstar Carrier Forum is an excellent example of their commitment to continuously improving their services and value partnerships." For more information about DORMA, please visit http://www.dorma.com/en/company/index.html
This year's Forum included four first-time participating carriers, aiming to further strengthen NTT Com's worldwide ICT platform.
The Forum also featured presentations by NTT Com on the company's disaster preparedness, which enabled the company to reestablish redundant communications cables just two days after the historic disaster in Japan on March 11.
NTT Com Partner Carriers at the Arcstar Carrier Forum 2011 China: China Telecom Guangdong Corporation China: China Telecommunications Corporation China: China United Network Communications Corporation Limited France: Orange Business Services India: Tata Communications Limited Indonesia: PT Aplikanusa Lintasarta Indonesia: PT Indosat Tbk Malaysia: Telekom Malaysia Berhad Philippines: Philippine Long Distance Telephone Company Singapore: StarHub Ltd South Africa: Internet Solutions Switzerland: Swisscom Ltd Taiwan: Chunghwa Telecom Co., Ltd. Thailand: CAT Telecom Public Company Limited UAE: Etisalat UK: Interoute Communications Limited USA: Level 3 Communications, Inc. Vietnam: Vietnam Data Communication Company Vietnam: VNPT Bac Ninh Vietnam: VNPT Hanoi
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SOURCE NTT Communications Corporation