FORT WORTH, Texas, February 26, 2015 /PRNewswire/ --
The North American speech analytics market report defines and segments the speech analytics market in the North America with analysis and forecast of revenue. This market is estimated to grow from $233.16 million in 2014 to $614.13 million in 2019, at a Compound Annual Growth Rate (CAGR) of 21.4% from 2014 to 2019.
Browse through the TOC of North American speech analytics market for an in-depth analysis of the industry trends and segments, with help of various tables and figures.
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Speech analytics, also known as audio mining, is used to identify and analyze interactions between the customers and contact centers. Speech analytics adoption optimizes workforce performance and enhances customer experience.
The drivers for the North American market include growing number of call centers, increasing importance of speech analysis, new implementation areas, and the rising demand for cloud analytics and risk management solutions.
North America is the strongest market for speech analytics and has the highest penetration rate as majority of the analytics companies are based in this region. The increasing number of call centers is one of the key driving factors of speech analytics market in this region. Previously, call centers were considered only to centralize calls, reduce costs, and support sales team. However, in the current scenario, speech analytics technology is mostly being used in call centers to extract valuable business intelligence.
The report provides competitive benchmarking of the leading players in the market, such as NICE, Verint, HP Autonomy, CallMiner, and Nexidia, among others, in terms of product offerings, key strategies, and operational parameters. In addition to this, the report provides market trends, overall adoption scenarios, competitive landscape, key drivers, restraints, and opportunities in this market. Furthermore, the report aims at estimating the current size and the future growth potential of this market across different applications, verticals, and regions.
The Latin American Speech Analytics Market is expected to grow from $9.69 million in 2013 to $56.52 million by 2018, with an expected CAGR of 38.2% for the period 2013-2018. This market contributes 2.75% of the global market and will remain stable at 2.75% due to economic factors by 2018. This market is segmented by regions, applications, companies and technologies.
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