Post-purchase market leader sets up shop in London to bring its solution to European consumers
SAN FRANCISCO, Oct. 10, 2017 /PRNewswire/ -- Narvar, the post-purchase experience leader, today announced the opening of an office in London, England, its third location after its headquarters in San Francisco, California and office in Bangalore, India. Following the acquisition of India-based GoPigeon in August, Narvar is heavily investing in growing its team and platform capabilities internationally. Brands including Amway, Anastasia Beverly Hills, Levi's, Moda Operandi and Puma already rely on Narvar to engage with consumers around the globe during the critical moment between purchase and fulfillment. Through its relationship with multinational retailers like these, Narvar delivers over 30 million post-purchase experiences per year to consumers outside North America.
"Our world is more interconnected today than ever before. And consumer expectations are changing at a rapid pace regardless of where they live," said Amit Sharma, Founder and CEO of Narvar. "Narvar recognizes that European consumers desire the same level of communication and care that we've seen become table stakes for shoppers worldwide. This is why we are on a mission to deliver the product innovation needed to create consistent, seamless, emotionally-engaging post-purchase experiences helping drive greater customer loyalty for European brands and retailers."
From its base in London, Narvar is well-positioned to readily meet increasing demand for post-purchase solutions in Europe's €602 billion ecommerce market. Among European online shoppers, speed of delivery and risk of damaged goods are the greatest complaints. This underscores the unmet need for seamless post-purchase experiences. Through effortless order tracking, proactive communications, and seamless returns, Narvar will help European retailers provide the experiences consumers crave in the critical moment of truth between purchase and fulfillment.
Narvar is the market leader in the post-purchase category and powers two billion experiences for more than 125 million consumers per year after they click buy. In the last twelve months, Narvar has tripled its revenue and grown employee headcount by 200 percent. The company has invested heavily in product development, especially in emerging consumer channels including AI-powered chatbots. Narvar's technology powers bots on Facebook Messenger for over 400 retailers, which have facilitated nearly 6 million incremental brand interactions.
Narvar helps the most admired brands and retailers build lifelong relationships beyond the "buy" button. As an enterprise-grade SaaS platform serving 400+ retailers like Sephora, Neiman-Marcus, Crate & Barrel, and GameStop, Narvar drives brand loyalty at scale by enabling immersive and emotional post-purchase customer experiences. From effortless order tracking, proactive communications, and seamless returns, Narvar applies machine learning across billions of interactions to simplify the everyday lives of consumers. For more information, visit narvar.com.