VIENNA, October 29, 2014 /PRNewswire/ --

- The two telecommunications experts present the new customer experience solution "m2suite"

mquadr.at forms a strategic partnership with Kapsch CarrierCom. As of now, Kapsch acts as mquadr.at's partner in the German and CEE markets. Developed by mquadr.at, "m2suite" for Internet Service Providers offers comprehensive Customer Experience Management (CEM) and self-service solutions.

The demands of customers of Internet Service Providers have changed dramatically over the last few years. Customer service and customer satisfaction have become important criteria in order to stand out as an ISP. Measures to increase the Net Promoter Score are often discussed topics on all trade fairs. m2suite by mquadr.at is ideal to meet the requirements of the market: It offers its users digital self-care for Internet products, improves customer experience, and reduces cost pressure for telcos.

"We are convinced that as a strong partner of self-care solutions expert mquadr.at, we offer a considerable added value on the telecommunications markets in Germany and CEE. The product is an excellent addition to Kapsch CarrierCom's portfolio; due to the significantly risen awareness for customer satisfaction topics, the market potential has increased impressively, especially on the CEE market", explains Karl Kubiczek, Head of Sales CEE at Kapsch CarrierCom, the decision to form a partnership.

"We are delighted to form a partnership with Kapsch, one of the leading European network and telecommunications specialists", says Markus Pöhl, managing director & owner of mquadr.at. "Our new m2suite customer experience and self-service software is already successfully deployed at leading European telecommunication companies. The cooperation with a company as well positioned as Kapsch CarrierCom will strengthen and significantly expand our impact in the German and CEE markets."

mquadr.at - operating out of Vienna - is the leading European software provider for "digital self-care" & "customer experience" solutions for the telecommunications industry. Its main areas of expertise cover the automation of customer support processes (service automation), the improvement of customer experience via self-service solutions, and consulting in the introduction of e-care measures. Swisscom, KPN, Deutsche Telekom and A1 Telekom Austria are among mquadr.at's customers. Find additional information on products and services provided by mquadr.at on http://www.mquadr.at.

Kapsch CarrierCom is a market leading global system integrator, manufacturer and supplier of end-to-end telecommunications solutions. The company provides innovative mission- and business-critical solutions for carrier networks, railway and urban public transport operators as well as for companies seeking real-time machine network communications. Kapsch CarrierCom is a trusted partner for a broad range of clients who benefit from the support of a complete set of professional services and support capabilities. Strategic partnerships and a strong focus on innovation in ten R&D centers in Europe and Asia, put Kapsch CarrierCom at the forefront of the global telecommunications market. Kapsch CarrierCom is part of the Kapsch Group and has its headquarters in Vienna.

For additional information: http://www.kapsch.net and http://www.kapschcarrier.com

Contact: mquadr.at software engineering & consulting GmbH, m2press@mquadr.at, +43(0)664-2442587

SOURCE mquadr.at software engineering und consulting GmbH