WORTHING, England, June 21, 2011 /PRNewswire/ --
- Each one of Morgan Hunt's 150 Consultants Saves 17 Minutes per day Using the Online Recruitment System, Dramatically Improving Customer Service and the Recruitment Process Overall -
Morgan Hunt, the award-winning recruitment firm, has achieved record annual savings thanks to its purchase of SmartPhone - the market-leading Computer Telephony Integration (CTI) solution in the UK. SmartPhone integrates with staffing solutions software, Bond Adapt http://www.bondadapt.com, the specialist portfolio of online recruitment system applications, such that when candidates call in, their details are automatically displayed onscreen within Adapt. Due to the fact that SmartPhone increases the number of calls able to be handled by each recruitment consultant by 20%, and therefore vastly increases staff productivity, the integration with Bond Adapt staffing solutions software has been credited with delivering Morgan Hunt with in excess of £300,000 in additional revenue & efficiency savings in one year alone, therefore enhancing their recruitment process overall.
Morgan Hunt provides a range of recruitment, consultancy and headhunting services to leading global firms, SMEs and government bodies. Based in the UK with further offerings in Russia, the company's 150 recruitment consultants currently manages over 300,000 candidate records, and places on average 450 candidates on a monthly basis.
Since purchasing the staffing solutions software, Bond Adapt, from Bond International Software five years ago, Morgan Hunt has been named the "Public Sector Recruiter of the Year" four times, a recognition which places them over 300 public sector recruiters alone. Morgan Hunt focuses their recruitment process strategy on placing candidates in public sector vacancies, as well as those in the construction, finance and private sector health industries and is now successfully diversifying into other private sector areas
Due to the nature of the vacancies and candidates applying, Morgan Hunt's recruitment consultants are required to deal with large numbers of non-UK citizens on a daily basis, which has the potential to result in inadvertent poor customer service due to cultural and linguistic barriers.
Gavin Megnauth, Director of Operations at Morgan Hunt, explains, "Our consultants each make approximately 110 calls on a daily basis, trying to place candidates in suitable roles. Investment in SmartPhone and online recruitment system, Bond Adapt staffing solutions software, means each of our recruitment consultants are able to make 20% more calls each day, reducing the time taken to complete the recruitment process for each candidate or client, a feat which has delivered us in excess of £300,000 additional annual revenues & efficiency savings in the last 12 months. This coupled with our enhanced customer service and improved overall recruitment process means the integration of SmartPhone with online recruitment system, Bond Adapt staffing solutions software, has been an investment of huge value to us this year."
Megnauth continues, "In the public sector, many of the candidates for temporary positions are from Eastern Europe, the Asian subcontinent and the African nations. For instance, we deal with a number of healthcare professionals that come from the Asian subcontinent and Africa, whilst a high proportion of Polish and other Eastern European nationals are placed in construction vacancies. To have a candidate calling into our offices to make an enquiry and then having to repeat or spell out their name four times so that the recruitment consultant can bring up their details onscreen is not only makes for time-consuming and inefficient recruitment process, but it also damages the customers' perception of our service and business as a whole."
Megnauth continues, "SmartPhone allows our recruitment process staff to see which caller is calling before they pick up the phone via its ability to monitor and immediately identify all callers by their telephone number. Integration with our existing staffing solutions software, Bond Adapt, means that when candidates now call our recruitment process consultants, their records automatically appear on the online recruitment system. This allows the consultant to identify which of their colleagues last dealt with the candidate, the type of vacancies they have been searching for and at what stage of the recruitment process they are - permitting any consultant to handle any inbound enquiry equally effectively, thus further improving customer service. In the currently challenging market, where there are numerous candidates fighting for a handful of jobs, and over 10,000 recruitment companies scrambling to place them, this capability is a tangible differentiator for us for our customer service offerings."
Whilst this has only been deployed in the UK at present, Morgan Hunt has plans to roll out SmartPhone integration with existing Bond Adapt staffing solutions software to its 40 recruitment process consultants at its Russian sites in Moscow and St. Petersburg in the near future.
Megnauth concludes, "The fact that our entire recruitment process is far more efficient, with our recruitment consultants can being able to work far quicker, has allowed us to make substantial annual savings, a feat which simply would not have been possible without investment in online recruitment system Bond Adapt staffing solutions software and SmartPhone."
About Bond International Software and Bond Adapt
London stock market-listed Bond International Software plc is a global provider of online recruitment system software and human capital management (HCM) staffing solutions, aiming to enhance and improve their clients' recruitment process.
Bond is the largest provider of specialist staffing solutions software for recruitment agencies worldwide. Is a rapidly growing provider of online recruitment system and talent management software to the corporate market and provides HR, payroll software and bureau services directly to both the public and private sectors, aiming to provide solutions with enhance their customers' recruitment process.
Established in 1973 and quoted on the AIM market of the London Stock Exchange since 1997, the company has consistently achieved financial growth and maximised investment in the development of technology and service provided to its international client base.
It has over 30 years experience in the development and creation of staffing solutions software that has become industry standards. Headquartered in the United Kingdom, the Group also has offices in the United States, Australia, Canada, South Africa and Hong Kong with a global team of over 400 employees and 3500 customers.
Online recruitment system, Bond Adapt staffing solutions software is a specialist portfolio which has earned Bond the reputation for enhancing customers' recruitment process, business growth and profitability throughout the global staffing industry. Although configuration of Adapt staffing solutions software is easy, Bond offers five pre-configured systems especially for Recruitment, Vendor Managed Serviced (VMS), On-site, ASP and Healthcare.
Staffing solutions software, Bond Adapt customers include some of the largest recruitment agencies in the world and a large number of private sector organisations, including: Adecco, Hays, Michael Page, Manpower and Kelly.
For further information, please contact:
Bond International Software
Courtlands, Parklands Avenue, Worthing.
SOURCE Bond International Software