DUBLIN, September 19, 2014 /PRNewswire/ --
Dublin - Research and Markets (http://www.researchandmarkets.com/research/q3k2k2/micro_market) has announced the addition of the "Micro Market Monitor : Speech Analytics Market in North America (2013 - 2019)" report to their offering.
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Speech analytics, also known as audio mining, is used to spot and analyze spoken words which bring structure to interactions and reveal the information buried in customer contact center. It includes elements of automatic speech recognition, where identities of spoken words are determined. North America is one of the growing regions in the speech analytics market that accounts for the largest market share as compared to other regions in the overall market in 2014.
This report analyzes the North American speech analytics market by country (U.S., Canada and others), and type (solutions and services, applications, and verticals). In terms of geography, the report is segmented into the U.S., Canada, and others. Extensive research across diversified verticals has been undertaken by enterprises to collate data related to customer needs, preferences, and driver for customer loyalty.
This report includes mainly professional services, and support and maintenance services under speech analytics services. This report provides market trends, overall adoption scenarios, competitive landscape, and key drivers of the North American market. This report aims at estimating the current market value and the future growth potential across verticals, based on the various types of applications, solutions, and services.
Key Topics Covered:
1. Executive Summary
3. Market Dynamics
4. North American Speech Analytics Market, By Country
5. North American Speech Analytics Market, By Type
6. North American Speech Analytics Market, By Solution
7. North American Speech Analytics Market, By Service
8. North American Speech Analytics Market, By Application
9. North American Speech Analytics Market, By Vertical
10. Competitve Landscape
11. Recent Developments
12. Company Profiles
- HP Autonomy
- Nexidia Inc.
- Nice Systems
- Vering Systems Inc.
For more information visit http://www.researchandmarkets.com/research/q3k2k2/micro_market
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SOURCE Research and Markets