MediCare International Scores Highly in Customer Services Survey

LONDON, August 14, 2014 /PRNewswire/ --

A recent survey of users of international private healthcare insurer MediCare International has reported that 95% of those surveyed were either very satisfied or satisfied with their overall service experience.

MediCare International has provided international health insurance plans to expatriates of all nationalities for 30 years and during that time, has built up a strong reputation for technical support. That reputation is still intact, with 86% finding the specialist support staff's technical knowledge on the detailed operation of their policy to be very satisfactory or higher.

The speed with which a claim is processed and any expenses outstanding are refunded is an important area where many insurers compete. Historically, MediCare International has been able to show the majority of agreed international health insurance claims are settled within 2 working days, one of the quickest turnaround times in the industry. That record still stands, with 93% declaring they were satisfied or very satisfied with the speed with which their claim was handled.

The industry has, however, been criticised in the past for producing overly complex literature and terms and conditions, which may be hard for the average consumer to follow. MediCare International responded to this challenge some time ago with redesigned and rewritten literature on its website. Every year, documentation is checked and improved, where possible, a policy which has paid dividends: 100% of respondents felt current documentation was clear and easy to follow.

Commenting on the findings, managing director Debbie Purser said, "International private health insurance is a fiercely competitive market. All companies compete on price and I am happy to confirm our policies are always attractively priced. However it is often service which makes the difference for a client, whether that is the technical support we are able to give brokers preparing complex group proposals, or the day to day advice a client may ask for. Service also extends to processing and paying claims quickly, something we have always been well known for in the industry. This survey is a credit to the team at MediCare International, showing as it does that we are still leaders in the areas that matter."

With clients from 86 nationalities in 121 countries, MediCare International  - website http://www.medicare.co.uk - is a major provider of health insurance for expats across the world, including many working in NGOs and other voluntary organisation.

Note to Editors 

MediCare International has been speaking fluent healthcare for nearly 30 years ensuring simple, quick access to the best health facilities for expatriates of all nationalities living or working abroad and protection against the costs of inpatient and outpatient medical treatment. Currently, MediCare International has clients in 114 countries worldwide of 86 different nationalities.

MediCare specialises in designing flexible medical insurance cover backed up with the assurance of   24-hour emergency medical assistance for clients and their families. Help, advice and support are only a telephone call away where trained professionals can authorise treatment/settle bills direct with medical facilities, or arrange medical evacuation when necessary - wherever you are in the world. Most medical bills are refunded within 10 days, making this one of the fastest settlement times in the industry.

MediCare International were one of the first insurers to offer genuine chronic care costs cover, so clients with long term medication costs can rest assured knowing they will be covered.

Cover under group plans is also available to most local nationals. Discounted group rates start with just 3 lives and full medical history disregarded exemptions are available on groups of 10 and over, making Medicare one of the most competitive staff cover providers.

MediCare International Limited is an Appointed Representative of APRIL Medibroker Limited which is authorised and regulated by the Financial Conduct Authority. Registered Office: Minster House, 42 Mincing Lane, London, EC3R 7AE, United Kingdom ∙ Registered in England No7261287.

For details of MediCare's International health insurance plans visit http://www.medicare.co.uk, email medicare@medicare.co.uk or call +44(0)20-3418-0470.