LONDON, September 29, 2016 /PRNewswire/ --
Some of Europe's top CX executives have shared their biggest challenges and most urgent investment priorities in this definitive guide: INVESTMENT REPORT 2017: Customer Experience Solutions & Services.
New tools, technologies and the continued move towards digital services are presenting fresh challenges for those who are ultimately responsible for the CX strategy. This, coupled with the rising importance of data in particular has thrown out the CX rulebook.
The report, released by the editorial team at the Customer Experience Exchange, features in-depth research covering:
- The top challenges facing the biggest industries across Europe including the Financial Services; Retail; Telecoms and Travel & Hospitality
- How customer insight & analytics is becoming more critical to the success of CX, and how investment continues to increase in this field
- The areas Heads of CX are prioritising for investment as we move into 2017…
See the Full Report >> http://bit.ly/2dr5gbQ <<
The complimentary report INVESTMENT REPORT 2017: Customer Experience Solutions & Services created by the Customer Experience Exchange, Europe (http://bit.ly/2d8UOIi), can be downloaded ahead of this year's senior level, strategic meeting which will be held in Brussels on the 8 - 9 November, 2016.
For more information or to request an invitation to the Exchange, where 70 C-level & VPs/Directors of Customer Experience, Marketing and eCommerce from Fortune 500 companies and many more will be gathering to discuss the practicalities of increasing customer retention and loyalty in this hyper-competitive market, visit >> http://bit.ly/2d8UOIi << call +44-(0)207-368-9484 or email exchangeinfo@iqpc.com.
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