Insurtech Koala wins new airline partnership with Volotea

The agreement follows Koala's recent acquisition by CarTrawler, as airline partners begin adopting its expanded multi-product platform.

DUBLIN and PARIS, April 1, 2026 /PRNewswire/ -- Koala, the travel Insurtech recently acquired by CarTrawler, has announced a new partnership with European airline Volotea to deliver a suite of modern, customer-centric insurance and passenger protection solutions to the carrier's passengers.

CarTrawler, the leading B2B technology platform for car rental and mobility solutions to the global travel industry, acquired Koala in 2025 as part of its strategy to expand beyond car rental and build a multi-product platform. The Volotea partnership represents one of the first examples of CarTrawler partners activating Koala's insurance capabilities at scale.

Through the partnership, Volotea's more than 11 million annual passengers now have access to a range of flexible, easy-to-use protection products designed to remove friction at some of the most stressful moments of travel. These include comprehensive Travel Insurance, Baggage Insurance covering delayed and lost baggage, and innovative flexibility products such as Flight Disruption Insurance.

Koala's products are built around automation and simplicity, eliminating traditional insurance pain points such as paperwork, proof requirements and lengthy claims processes. Flight delays and cancellations are monitored in real time, with eligible passengers proactively compensated, while baggage issues and early trip interruptions are resolved quickly and transparently.

The new insurance offering is available to Volotea passengers within the booking flow, as well as post-booking, allowing protection to be added at multiple stages of the journey. All products are available across Volotea's network and supported in multiple languages, reflecting the airline's diverse European footprint.

This collaboration builds on the existing relationship between Volotea and CarTrawler, which has powered Volotea's car rental proposition since 2023. With Koala now part of the CarTrawler group, the partnership demonstrates how CarTrawler's expanded platform enables airline partners to access multiple ancillary products through a single, trusted ecosystem.

Léo Tordjman, CEO of Koala, commented, "We're excited to partner with Volotea to close the gap between travel insurance expectations and reality. By building fully automated products from scratch, we remove the traditional friction of insurance while creating new revenue opportunities for our partners and seamless protection for customers at every stage of their journey."

Álex Baró, Deputy Chief Commercial Officer, stated: "We're delighted to partner with Koala to offer our passengers a new generation of protection solutions that are simple, flexible and fully integrated into the booking journey. At Volotea, we're committed to enhancing the customer experience at every stage of travel, and this partnership allows us to provide greater peace of mind while continuing to expand our ancillary offering in a seamless and customer-centric way."

About Koala

Koala is a specialised B2B2C travel insurtech provider delivering a curated portfolio of modular travel insurance solutions tailored to the strategic objectives of travel partners. Backed by proven success with 70+ travel brands in 17 countries, Koala brings deep expertise in revenue management, pricing, and underwriting - powered by their proprietary platform designed to optimise performance at scale. Forget everything you know about travel insurance. Koala swaps out slow processes and the need for receipts for proactiveness, no exclusion and transparency. 

All of their products are built from scratch with the same philosophy: automating 100% of the operations while removing all the frictions of an insurance product. Koala believes travellers pay for protection, not to justify their usage. Visit https://hikoala.co/

About Volotea

Volotea was founded in 2011 by Carlos Muñoz and Lázaro Ros, who previously founded Vueling. It has grown into one of the fastest-growing airlines in Europe, reaching 80 million passengers in December 2025. The airline serves 110 airports and operates bases in 21 small and medium-sized European cities: Asturias, Bari, Bilbao, Bordeaux, Brest, Florence, Lille, Limoges, Lourdes, Lyon, Marseille, Montpellier (from November 2026), Nantes, Naples, Olbia, Palermo, Rodez, Strasbourg, Toulouse, Venice, and Verona.

In 2026, Volotea will offer more than 430 routes (over half exclusive), around 14 million seats (+12% versus 2025), and over 80,000 flights. Its fleet is expected to reach 44–46 Airbus A319 and A320 aircraft. Through its sustainability program, Voloterra, the airline has already reduced CO₂ emissions per passenger-kilometer by 51% since 2012 and aims to achieve a 55%–60% reduction by 2030.

With more than 2,250 employees, Volotea contributes to regional connectivity, economic development, and impactful cultural initiatives. The airline holds a four-star Skytrax rating and has been recognized as "Best Low-Cost Airline in Europe" in 2023 and 2024, as well as "Europe's Leading Low-Cost Airline" at the World Travel Awards in 2021, 2022, 2024, and 2025.

Media Contact

Vanessa Horwell
vhorwell@thinkinkpr.com