TAIPEI, Taiwan, June 21, 2016 /PRNewswire/ -- Infortrend® Technology, Inc. (TWSE: 2495) has announced the release of its "Quick Service" mobile app, available for iOS devices, to offer Infortrend storage users a quick and easy RMA, error reporting and service request tool everywhere for its EonStor DS Family.
The Infortrend Quick Service App quickly scans a users' Infortrend system and sends system logs directly to Infortrend's support team, who then handle the RMA and the service request right away to eliminate the ticket issuing time and ensure that system problems are fixed more efficiently.
With the app, Infortrend customers can:
- Automatically collect system logs and configuration information on Infortrend's system to speed up the RMA process
- Provide quick technical reports and issue tickets via its easy one-click feedback process
- The systems can be monitored and easily accessed for the health checks from anywhere
- Help users and Infortrend's support team solve storage issues faster
"Providing the best customer service is one of Infortrend's core values and with our users becoming increasingly reliant on their mobile devices, it was only natural for us to offer a mobile version of our already great desktop-based customer support," commented Thomas Kao, Senior Director of Product Planning at Infortrend.
The Quick Service App for Android will be released later.
For more information about Infortrend's Quick Service App, click here.
Infortrend (TWSE: 2495) has been developing and manufacturing storage solutions since 1993. With a strong emphasis on in-house design, testing, and manufacturing, Infortrend storage delivers performance and scalability with the latest standards, user friendly data services, personal after-sales support, and unrivaled value. For more Information, please visit www.infortrend.com.
Infortrend®, EonStor®, EonNAS®, and ESVA® are trademarks or registered trademarks of Infortrend Technology, Inc., other trademarks property of their respective owners.
Infortrend Europe Ltd.
SOURCE Infortrend Technology, Inc.