Globalegrow to Increase Customer Satisfaction by Improving Product Quality Management Strategy
SHENZHEN, China, March 28, 2017 /PRNewswire/ -- Globalegrow, the leading cross-border e-commerce platform, recently launched its strategic plan to further improve product quality management. A series of comprehensive measures have been taken to ensure Globalegrow's ability to monitor the workload and quality of suppliers.
"Most defects and customer complaints can be traced back to poor supplier quality. Therefore, in 2017, the most important improvement for us will be to focus on more effectively organizing and monitoring our suppliers' systems," said Peter Wang, quality manager at Globalegrow.
Since the very beginning, Globalegrow has set strict standards at each step of supply chain to manage suppliers properly. Today, except for certificates and qualification inspection, suppliers should also be monitored via sample quality evaluations and they should maintain product quality records. Through Return Material Authorization data analysis, suppliers can consistently review quality control and take improvement actions when needed.
"Globalegrow is implementing quality management principles that are customer-focused. Our quality control teams, including supplier quality control, sample test control, final quality control, and warehouse management, are committed to improving quality management practices and service systems," Peter said.
Expected in early May this year, quality inspection requirements submitted by an internal system will need to be attached to all suppliers' certificates of conformance. Globalegrow will also add its own quality assurance checks on the first three orders of every new supplier when large quantities of goods are to be produced.
"Optimizing product quality control is a key strategic move that Globalegrow has taken to meet the changing needs and expectations of shoppers. Globalegrow cares about our customers and we are committed to creating an extraordinary online shopping experience. We want to ensure that every single package received by our customers is flawless," Peter said. "It is our top priority."
About Globalegrow
Founded in 2007, Globalegrow is a cross-border e-commerce enterprise in Shenzhen, China. Globalegrow focuses on female customers who are fashion-sensitive and it operates overseas with different fashion sites, including ZAFUL, RosGal, and SammyDress.
For more information, visit Globalegrow's website: http://www.globalegrow.com/en/
Contact Person:
Lu Yang
+86-134-1868-6013
luyang@globalegrow.com
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