Customer Service Q&A
SHENZHEN, China, Aug. 1, 2016 /PRNewswire/ -- Globalegrow is a subsidiary of Global Top E-Commerce Co and owns several clothing websites such as Rosegal Zaful and Sammydress. It is a leading global online wholesale supplier of the latest fashion clothing at the best price. Significant improvements have been achieved in the last months in their Customer Service.
Q: What is Globalegrow's Customer Service Strategy ?
A: Recently, the company has been strongly investing in its customer service center by providing 24/7 customer service over live-chat and tickets.
It employs now more that 200 Customer Service Representatives who serve customers worldwide.
We will keep hiring and strengthening our customer service team. We put customer satisfaction first which means we help our customer promptly and effectively. Our job only ends once our customers are fully satisfied.
Q: How do you train your Customer Service Team?
A: We provide an extensive training program to all our representatives.
For the first 2 months they are coached and trained by several Customer Service Experts.
Then, we provide our Customer Service team with monthly workshops to maintain high-quality service standards and weekly one to one coaching as well. We want our customers to be served with the best care they deserve. This is why we strongly support our team members to achieve customer satisfaction.
Q: How do you deal with After-sales service?
A: At Globalegrow, we have been reviewing our policy and collecting customers feedback weekly.
As customer satisfaction is our absolute priority, we have been simplifying our return policy on each website.
When a customer contacts us for any issue, we will reply within 24 hours.
Our After-sale process includes 2 simple steps:
1) Confirmation of the issue
Our customers can reach us easily through the tickets, live-chat and phone (24/7).
We sincerely value all our customers and we are committed to offering them the most satisfactory solution in each and every after-sales case.
Globalegrow is a cross-border e-commerce enterprise founded in 2007 that imports products to China and exports Chinese products all over the world. Globalegrow utilizes different sales platforms in a variety of regions in order to best serve its customers and markets and provide its customers direct access to affordable fashion and products.
To know more about Globalegrow, please visit www.globalegrow.com.