SHENZHEN, China, July 15, 2016 /PRNewswire/ -- Shenzhen Global E-Grow Electronic Commerce Co., Ltd ("Globalegrow" or "the Company") today announced a plan to enhance its operations in an effort to better serve its customers around the world. The Company, which operates several e-commerce websites in the U.S. including SammyDress, RoseGal, and Zaful, provides consumers direct access to affordable, trendy fashion.
Although the Company's primary focus is on maintaining low prices, of equal importance is assurance that its products and services meet the needs and expectations of consumers. To that end, the Company today announced it has developed a two-year plan to enhance its quality assurance and customer service procedures. The plan includes the following key components:
- 100% quality assurance, wherein all Globalegrow products will be inspected in-house before shipping, to ensure all consumers receive the competitive items that they expect.
- In-house advertising, in which the Company will photograph 100% of the items sold on its websites to ensure accurate representation of its products.
- Streamlined and clarified return policies. The Company has already increased its customer services agent staffing levels by 150% in the past six months and now has agents available 24/7 to customers via email or live chat options.
Globalegrow has also enhanced its vendor selection process and has ended relationships with vendors that were not meeting its standards of honesty, quality, and trust. The Company follows a four-step process that includes reviewing product quality, inspecting factories and production processes, verifying certifications and qualifications, and instituting an ongoing process for continuing assessments and feedback.
Globalegrow is dedicated to honesty, quality, and trust, and welcomes feedback and suggestions as it continues to develop its international business offering direct-to-consumer affordable fashion.
Globalegrow is a cross-border e-commerce enterprise founded in 2007 that imports products to China and exports Chinese products all over the world. Globalegrow utilizes different sales platforms in a variety of regions in order to best service its customers and markets and provide its customers direct access to affordable fashion and products.