DUBLIN, Mar. 04, 2015 /PRNewswire/ --Research and Markets
(http://www.researchandmarkets.com/research/8n7r45/ossbss_customer) has announced the addition of the "OSS/BSS (Customer Management, Revenue Management, Service Fulfillment and Service Assurance) Market - Global Industry Analysis, Size, Share, Growth, Trends and Forecast 2014 - 2020" report to their offering.
The global market for OSS/BSS solutions was valued at US$ 21.86 billion in 2013 and is expected to grow at a CAGR of 12.7% from 2014 to 2020, to reach US$ 49.78 billion in 2020
The global OSS/BSS market is primarily driven by increasing adoption of convergent billing systems, rise in demand for customer care and growth in telecommunication industry. Conversely, regulatory issues and difficulty in integration with existing systems are the major factors hindering the growth of the market. However, the roll-out of new generation operation systems and software (NGOSS) framework is expected to provide potential growth opportunities for the players in OSS/BSS market.
In 2020, service assurance OSS solutions are expected to dominate the global OSS/BSS market followed by service fulfillment solutions. The dominance of these segments is attributed to high demand for consistent high-speed connectivity in North America and Europe. Moreover, the standards formulated by several telecommunications regulators across the globe for quality of service (QoS) in offering communications services encourages the network operators to deploy the service assurance and service fulfillment solutions. However, the network design and network monitoring solutions are primarily in demand in the Asia Pacific, Africa and Latin America. This is due to the expanding communications infrastructure in these geographies. Roll-out of high speed networks in these geographies is expected to further propel the growth of OSS solutions market. The global OSS market is expected to grow at a CAGR of 11.5% from 2014 to 2020.
The BSS market was dominated by the customer management solutions and is expected to remain dominant over the forecast period. However, due to decreasing Average Revenue Per User (ARPU) in Asia Pacific and Rest of the World and high investment in infrastructure, demand for revenue management solutions is expected to rise over the coming years. Moreover, increasing customer churn rate and increasing number of fraud cases encourages the communications service providers to deploy sophisticated revenue management solutions such as billing management, collection management, fraud management and others. Thus, the global revenue management BSS solutions market is expected to grow at a CAGR of 14.3% from 2014 to 2020.
Key Topics Covered:
Chapter 1 Preface
Chapter 2 Executive Summary
Chapter 3 Market Overview
Chapter 4 Global OSS/BSS Market Revenue, by Process Type
Chapter 5 Global OSS Market Revenue, by Application
Chapter 6 Global BSS Market Revenue, by Application
Chapter 7 Global OSS/BSS Market Revenue, by Geography
Chapter 8 Company Profiles
- Accenture PLC
- Amdocs Ltd.
- CSG Systems International, Inc.
- Hewlett-Packard Company
- IBM Corporation
- Oracle Corporation
- Tata Consultancy Services (TCS) Limited
- Tech Mahindra Limited
- Telefonaktiebolaget LM Ericsson
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SOURCE Research and Markets