LAS VEGAS, March 2, 2017 /PRNewswire/ --
Adestra, a leading provider of innovative marketing technology software and services, has been named a Customer Service Department of the Year in the Computer Services category in the 11th annual Stevie® Awards for Sales & Customer Service.
The Stevie Awards for Sales & Customer Service are the world's top honors for customer service, contact center, business development and sales professionals. The Stevie Awards organizes several of the world's leading business awards programs including the prestigious American Business AwardsSM and International Business AwardsSM.
The awards were presented during a gala banquet on Friday, February 24 at Caesars Palace in Las Vegas, with more than 650 executives from around the world in attendance.
"Everybody in the email industry (and frankly, it's not unique to email) says they have the best customer service," said Ryan Phelan, VP of Marketing Insights for Adestra. "The key is having other people tell you that you're the best. The most powerful endorsement is having our clients, partners and experts in customer service validate our service. The Stevie Award does just that. I'm so proud of our entire team."
This year's competition featured 2,300-plus nominations from organizations of all sizes and in virtually every industry, an increase of 10 percent over 2016. Entries were considered in 61 categories for customer service and contact center achievements. More than 75 members of several specialized judging committees determined the Gold, Silver and Bronze Stevie Award placements from among the finalists during final judging earlier this month. Finalists were determined by another 77 judges.
"The Stevie Awards for Sales & Customer Service continues to be among the most competitive and fastest-growing of our awards programs," said Michael Gallagher, founder and president of the Stevie Awards. "The growth of the program illustrates the importance of the functions highlighted - sales, business development and customer service - to successful enterprises of all types, and how integral recognition in these domains are to building and maintaining corporate reputations."
With 500-plus clients worldwide across a number of key sectors, Adestra has experienced annual double-digit revenue growth for more than a decade. In 2015, Adestra announced the opening of its U.S. operations in Dallas and New York. Following on the heels of being recognized by UBM as Supplier of the Year, and five consecutive years of being shortlisted (with a win in 2014) for the Customer Focus award by the Institute of Customer Service, the Stevie Bronze is not only the first U.S. award, but it's further acknowledgment of Adestra's global dedication to helping clients succeed.
"Today, more than ever in email history, marketers need great partners who are as committed to their success as they are," Phelan concluded. "We are thrilled to support our clients in everything from becoming First-Person Marketers to getting their email campaigns out the door. When they win, we win."
Established in 2004, Adestra is a trusted provider of one-to-one email and lifecycle marketing solutions for global and growing brands.
The company's industry-leading email platform provides a powerful infrastructure for contextual messaging, helping marketers communicate more effectively with their customers and subscribers. Its flexible structure and open integration architecture allows businesses to connect disparate technology platforms to create a seamless customer journey.
Along with a best-of-breed platform that drives customer engagement and boosts ROI, Adestra was founded on the principle that marketing success takes more than technology, which is why customer service is at the heart of its business. Adestra was a winner of the 2014 Customer Focus Award from the Customer Service Institute, and continues to maintain one of the highest customer retention rates in the industry. It is trusted by top companies including UBM, FranklinCovey, Incisive Media and The London Symphony. For more information, visit http://www.adestra.com .
About The Stevie Awards
Stevie Awards are conferred in seven programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards, The International Business Awards, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 10,000 entries each year from organizations in more than 60 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.
Sponsors and supporters of the 11th annual Stevie Awards for Sales & Customer Service include Sales Partnerships, Inc. and ValueSelling Associates, Inc.