Global Customer Relationship Management and Social CRM Market - 2013 Report

DUBLIN, November 4, 2013 /PRNewswire/ --

Research and Markets (http://www.researchandmarkets.com/research/3k3h84/customer) has announced the addition of the Global Customer Relationship Management and Social CRM Market - 2013 Report to their offering.

     (Logo: http://photos.prnewswire.com/prnh/20130307/600769 )

Rising focus on customer engagement, emerging SMEs, social platforms and the recognition of sharing ideas on a real time basis are driving growth in the global customer relationship management and social CRM market. To provide top class customer experience to its customers, companies are coming up with new solutions for Social Monitoring, Social Listening, Social Middleware, Social Management and Social Measurement.

Major players in this market include SAP, Oracle, Salesforce.com, Amdocs and IBM. Companies such as Lithium and Jive Inc. are moving towards Social Customer Relationship Management market and many others have ventured into it as well.

The need for increasing enterprise customer relationship management market needs, along with social media boom is playing a pivotal role in shaping the future of emerging social CRM software. Social CRM solutions are bringing enterprises closer to their customers by utilizing the prevailing social platforms.

Markets Covered

This research report categorizes the customer relationship management market & Social customer relationship management market for forecasting the revenues and analyzing the trends in each of the following sub-markets:

CRM on the basis of Applications:

- Marketing
- Sales
- Customer support & service
- Others

CRM and Social CRM on the basis of Deployment Type:

- On Demand (SaaS and PaaS)
- On Premise
- Hybrid

Social Customer Relationship Management on the basis of Solutions:

- Social Monitoring
- Social Mapping
- Social Middleware
- Social Management
- Social Measurement

Social Customer Relationship Management on the basis of Users:

- Small & Medium Businesses (SMB)
- Enterprises

Social Customer Relationship Management on the basis of Verticals:

- Academia & Government
- Automotive, Transportation and Logistics
- BFSI
- Consumer Goods and Retail
- Energy, Power and Utilities
- Healthcare

Key Topics Covered

1 Introduction
2 Executive Summary
3 Market Ecosystem And Dynamics
4 Customer Relationship Management Market Size And Forecast By Application
5 CRM And Social Customer Relationship Management Market Size And Forecast By Deployment Types
6 Social Customer Relationship Management Market Size And Forecast By Solutions
7 Social CRM: Market Size And Forecast By End-Users
8 Social CRM: Market Size And Forecast By Regions
9 CRM And Social CRM: Market Analysis, Trends And Insights
10 CRM And Social CRM: Competitive Landscape
11 Company Profiles (Mnm View, Overview, Products & Services, Financials, Swot And Strategy & Analyst Insights)

Companies Profiled

- Acquia
- Allegiance
- Amdocs
- Contactually
- IBM
- ITC Infotech
- Jive Software
- Lithium
- Microsoft
- Nearstream
- Netsuite
- Nextprinciples
- Nimble
- Oracle
- Pegasystems
- Ramco Systems
- SAGE
- SAP
- Salesforce
- Sugarcrm
- Tracx

For more information visit http://www.researchandmarkets.com/research/3k3h84/customer

About Research and Markets

Research and Markets is the world's leading source for international market research reports and market data. We provide you with the latest data on international and regional markets, key industries, the top companies, new products and the latest trends.

Research and Markets
Laura Wood, Senior Manager
press@researchandmarkets.com
U.S. Fax: 646-607-1907
Fax (outside U.S.): +353-1-481-1716
Sector: Computing and Technology