Global Business VoIP Services Market 2016-2024: The US $290 Billion Call Center Market Stands Tall as a Lucrative End-User of Business VoIP Services

DUBLIN, June 27, 2017 /PRNewswire/ --

Research and Markets has announced the addition of the "Business VoIP Services - Global Strategic Business Report" report to their offering.

The report provides separate comprehensive analytics for the US, Canada, Japan, Europe, Asia-Pacific, Latin America, and Rest of World. Annual estimates and forecasts are provided for the period 2016 through 2024. Also, a five-year historic analysis is provided for these markets. This report analyzes the worldwide markets for Business VoIP Services in US$ Million.

Market estimates and projections for global Business VoIP services are provided by the following segments:

• Managed IP PBX Services
• Hosted VoIP
• IP Connectivity Services

The report profiles 108 companies including many key and niche players such as

• 8x8, Inc. (USA)
• AT&T, Inc. (USA)
• Avaya, Inc. (USA)
• Cisco Systems Inc. (USA)
• Deutsche Telekom AG (Germany)
• InPhonex LLC (USA)
• MegaPath (USA)
• Microsoft Corporation (USA)
• Mitel Networks Corporation (Canada)
• Nextiva (USA)
• Orange Business Services (France)
• RingCentral, Inc. (USA)
• ShoreTel, Inc. (USA)
• Sprint Corporation (USA)
• Telenor Group (Norway)
• Verizon Enterprise Solutions (USA)
• Viber Media S.à r.l (Cyprus)
• Vonage Holdings Corp. (USA)
• West Corporation (USA)

Key Topics Covered:

1. INDUSTRY OVERVIEW

• Shifting of Voice Traffic Away from PSTN to Mobile and Internet Networks Paves the Way for the Emergence of VoIP
• Overview of VoIP Service Provider Strategies Catalyzing Growth
• Focused Strategies on Mobile VoIP
• VoIP Peering Agreements
• Bundled Services at Competitive Costs: A Key Service Differentiation Strategy
• Noteworthy Market Trends & Drivers
• High Speed Internet Connectivity, Expanding Bandwidth & Falling Data Bandwidth Costs Prime the VoIP Market for Rapid Growth & Proliferation
• Increased Focus on Implementing QoS in Enterprise Networks (LAN, WAN & WLAN) to Benefit VoIP Deployment
• On the Back of Converged IT Environments, VoIP Gains Prominence as the Stepping Stone for UC Implementation
• Productivity Receives a Boost When BYOD Meets VoIP
• Sustained Value Created by Mobile & Affordable Audio Conferencing Drives Demand for VoIP Audio Conferencing Solutions
• The Move Towards Smart Offices Drives Interest in Connecting VoIP Networks to IoT Networks
• WebRTC Packs More Power into the VoIP Technology
• Mushrooming of SMEs Worldwide Bodes Well for the VoIP Services Market
• Cloud Telephony Emerges as the Most Successful Hosted Business Model
• The US$290 Billion Call Center Market Stands Tall as a Lucrative End-User of Business VoIP Services

2. TECHNOLOGY OVERVIEW

• Advantages of Business VoIP
• Low Call Charges
• Advanced Features
• Working Anywhere, Anytime
• Multiple Numbers on Demand
• Keep Existing Number
• No Contracts
• Flexible Messaging Options
• Virtual Receptionist or Auto-Attendant
• Automatic Call Distribution (ACD)
• Business SMS
• Key Business VoIP Services
• Managed IP PBX Services
• Hosted VoIP
• IP Connectivity Services
• Internet Business Phone System or Hosted PBX
• Features of Hosted PBX
• Advantages of Hosted PBX

3. SERVICE LAUNCHES/INTRODUCTIONS

• Ooma Introduces Ooma Office Business Phone Service in France
• Wahsega Labs Unveils Diet PBX
• ShoreTel Launches ShoreTel Connect CLOUD and Contact Center for CLOUD Solutions
• ShoreTel, Ingram Micro and HP to Offer Unified Communications Solutions for SMBs
• ShoreTel Ships ShoreTel 400 Series IP phones for ShoreTel Sky

4. RECENT INDUSTRY ACTIVITY

• Mitel Partners with Daxcom
• LogMeIn integrates join.me and OpenVoice
• Tim and Italtel Designs and Deploys Voice Over IP Services for Poste Italiane
• Telenor Maritime Snaps Up SatPoint
• ShoreTel Acquires Corvisa
• 8x8 Takes Over Quality Software Corporation
• 8x8 Increases its Presence in Asia-Pacific and Inks Reseller Agreement with CSG

5. FOCUS ON SELECT PLAYERS

6. GLOBAL MARKET PERSPECTIVE

Total Companies Profiled: 108 (including Divisions/Subsidiaries 115)

• The United States (77)
• Canada (6)
• Europe (22)
• - France (1)
• - Germany (3)
• - The United Kingdom (11)
• - Italy (1)
• - Rest of Europe (6)
• Asia-Pacific (Excluding Japan) (6)
• Middle East (1)
• Africa (3)

For more information about this report visit https://www.researchandmarkets.com/research/f79c7g/business_voip

Media Contact:

Laura Wood, Senior Manager
press@researchandmarkets.com

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