Getronics Selects CA Technologies to Help Increase Business Agility and Enhance Customer Satisfaction

ISLANDIA, New York and UTRECHT, Netherlands, September 27, 2011 /PRNewswire/ --

- CA Technologies Service Assurance Solutions Help Largest ICT Service Provider in Benelux Ensure Performance, Availability and Quality of IT Services

CA Technologies (NASDAQ:CA) today announced that Getronics, the largest ICT service-provider in the Benelux, has chosen the company's software and services to help increase business agility and enhance client satisfaction.

     (Logo: http://www.newscom.com/cgi-bin/prnh/20101014/412869 )

Getronics will deploy an extensive, integrated suite of service assurance solutions from CA Technologies to help ensure the performance, availability and quality of its IT services.  

"Our seamlessly, integrated service assurance solutions will help drive the agile and reliable services Getronics needs to sustain a competitive edge," said Marco van Lieverloo, Netherlands country manager, CA Technologies. "The availability and performance of Getronics' business services and its underlying infrastructure are critical to the company's continued growth and success. CA Technologies will provide Getronics with complete visibility from a service orientation, allowing the organisation to prioritise actions based on business impact and service level compliance."

Getronics recently made a strategic decision to standardise its remote infrastructure management (RIM) applications for fault and performance management. Getronics' goal is to decrease the number of IT management applications, lower integration costs, increase business service visibility across key business lines and reduce the resolution time for business critical issues. The expected results will be cost transparency, improved efficiency and increased customer satisfaction.

CA Application Performance Management, CA Infrastructure Management and CA Service Operations Insight will provide Getronics with end-to-end and top-to-bottom visibility into business services and their related components. The ability to link end-user experience, transactions and applications with their underlying systems and network infrastructure will enable proactive problem identification and fast resolution that will help Getronics ensure the uptime of important business services.

Full press release in English available at: http://bit.ly/pjkTuQ

About CA Technologies

CA Technologies (NASDAQ: CA) is an IT management software and solutions company with expertise across all IT environments - from mainframe and distributed, to virtual and cloud. CA Technologies manages and secures IT environments and enables customers to deliver more flexible IT services. CA Technologies' innovative products and services provide the insight and control essential for IT organisations to power business agility. The majority of the Global Fortune 500 relies on CA Technologies to manage evolving IT ecosystems. For additional information, visit CA Technologies at http://www.ca.com.