DUBAI, UAE, May 12, 2015 /PRNewswire/ --
Genesys will be taking centre stage at MECC (Middle East Call Centre) Exhibition and Conference on 13th May at 10.30am when Mohammed Afifi, Managing Director for Genesys Middle East (http://www.genesys.com) opens up the second day of conferences to evaluate and discuss current Customer Journeys and User Channels in the digital age, "OmniChannel & The Customer Journey Story".
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As part of Genesys' commitment to the Middle East and Turkey as a leading provider of customer experience and contact centre solutions, Mohammed Afifi's motivating and insightful presentation explores strategies and tools for driving outstanding results in demand generation and channel marketing for customers in today's digital age. Mohammed will explore new topics enabling delegates to reimagine and streamline their customer service journey, discover different technologies to enable faster, more efficient outputs, assessing routing for CX and business results, engagement enabling website tools and leveraging new customer interactions.
Genesys will be showcasing their extensive customer services products and services helping organisations around the region chart a course towards the ultimate in call centre management. Visit Genesys on stand D10 at MECC (Middle East Call Centre) Exhibition and Conference at Dubai's International Convention & Exhibition Centre on 12th and 13th May 2015. For exhibitor passes, visit http://www.insights-me.com/callcentre. Entrance is free.
For further information on Genesys, please contact
Atalay Aktaş, Regional Marketing Manager, Genesys Middle East & Turkey,
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