Eight global companies honoured for achieving exceptional customer experience and customer service transformation and innovation
FRIMLEY, England, Oct. 5, 2016 /PRNewswire/ -- Genesys® (www.genesys.com/uk), the market leader in omnichannel customer experience and contact centre solutions, has announced the winners of its 11th annual Genesys Customer Innovation Awards. Trophies were awarded today during G-Force 2016, the industry's marquee customer engagement event that explores and reveals the shift from managing customer interactions to experiences to relationships.
The Genesys Customer Innovation Awards recognise the best and brightest in eight award categories. Nominees from around the world were evaluated by an executive panel of judges for achieving exceptional customer experience across their industries and remarkable customer service innovation and transformation.
Winners were also recognised for enrollment in the Genesys Customer Advocacy Programme (GCAP), an online community for customers to promote successful initiatives, gain insights into industry news and trends, and network with thought leaders and peers on best practices.
"The most successful global companies recognise the impact of great customer experience as a business differentiator," said Tom Eggemeier, President of Genesys. "We are very pleased to honour eight of the world's most forward-thinking companies for building positive and long-lasting customer relationships. We're honoured that these industry leaders have chosen Genesys as the foundation of their world-class customer engagement programmes."
The eight winners of the 2016 Genesys Customer Innovation Awards are:
- The Globetrotter — Red Hat
Best global rollout of the Genesys Customer Experience Platform
- The CX Innovator — Vodafone
Best omnichannel customer success story
- The CX Pioneer — Mobily
Best new customer - breaking silos with a fast deployment
- The CX Mover — JM Bullion
Best cloud customer migration and/or deployment
- The CX Champions — Bupa
Best CX manager and team (team award)
- The CX Hero — TELUS
Celebrating call centre agents of the year
- The CX Ally — Itaú
Outstanding long-term partnership with Genesys
- The CX Engager — Rabobank
Best digital engagement success story
With "The Journey of a Lifetime" theme, G-Force 2016 (#GFORCE16) explores topics such as digital transformation, customer journey management, hyper-personalisation and the Internet of Things. Attendees learn to accelerate their growth strategies across three key pillars: customer engagement, employee engagement and business optimisation.
Genesys, the world's #1 Customer Experience Platform, empowers companies to create effortless omnichannel customer experiences, journeys, and relationships. For over 25 years, we have put the customer at the centre of all we do and passionately believe that great customer engagement drives great business outcomes. Genesys is trusted by over 4,700 customers in 120 countries to orchestrate over 25 billion contact centre interactions per year in the cloud and on-premises. For more information visit www.genesys.com/uk.
0771 441 1342
H+K Strategies for Genesys
0207 413 3000