GENBAND's Platform Enhances SAP® Solutions for Customer Engagement with Real-Time Communications
Award-winning platform augments SAP customer engagement solutions with advanced real-time communications capabilities
FRISCO, Texas, Nov. 20, 2015 /PRNewswire/ -- GENBAND, a leading developer of real-time communications software solutions, today announced the signing of a global reseller agreement with SAP (NYSE: SAP). As part of the agreement, SAP will resell GENBAND's industry-leading communications platform-as-a-service (PaaS), Kandy, as the SAP® Real-Time Communicator Web application by GENBAND. With GENBAND's advanced embedded communications capabilities, SAP Real-Time Communicator will allow enterprises of all sizes to improve workflow and communications processes by helping to enable sales, service and business professionals to chat, videoconference and collaborate in real time with their customers and co-workers.
Key Takeaways:
- SAP Real-Time Communicator will allow enterprises to offer personalized engagement, helping them stand out from the competition by delivering a superior experience to customers.
- SAP Real-Time Communicator supports the market-leading SAP solutions for customer engagement by enabling simpler collaboration capabilities for sales, service and business professionals using embedded communications within their business applications for presence, instant messaging, and voice and video chat/conference.
- SAP Real-Time Communicator is integrated natively into SAP Cloud for Customer, and can be integrated with the SAP hybris® Commerce solution, to help bring new communications capabilities to SAP customers globally.
"As the world's leading provider of enterprise software and services, SAP is the ideal partner to collaborate with. Integrating our real-time communications capabilities within its solutions for customer engagement aims to create powerful, unique customer experiences," said Paul Pluschkell, executive vice president of Strategy and Cloud Services for GENBAND. "SAP Real-Time Communicator allows SAP to enhance its customer engagement model and continue to deliver solutions that empower its customers to work smarter and more efficiently."
"By embedding digital communications in SAP Cloud for Customer, we are able to offer our customers dramatic improvements in productivity to help make the experience richer, more contextual and highly efficient for managing vital relationships," said Nayaki Nayyar, senior vice president of Cloud for Customer Engagement, SAP. "We found GENBAND's platform to be an advanced market offering that was uniquely positioned to help us launch new capabilities quickly across our applications. This, combined with GENBAND's proven technology performance leadership, global presence and comprehensive product portfolio, all factored into our decision to select this platform."
About GENBAND
GENBAND, a 2015 CNBC Disruptor 50, is a global leader in real-time communications software solutions for service providers, enterprises, independent software vendors, systems integrators and developers in over 80 countries. Kandy, its award-winning, disruptive real-time communications software development platform, is built from the company's global telecommunications network and security technologies. The platform enables these companies to easily embed a full suite of voice, video, chat, screen-sharing and collaboration capabilities into their existing business, web and mobile applications. The company's Network Modernization, Unified Communications, Mobility and Embedded Communications solutions enable its customers to quickly capitalize on growing market segments and introduce differentiating products, applications and services. GENBAND's market-leading solutions, which are deployable in the network, on premise or through the cloud, help its customers connect people to each other and address the growing demands of today's consumers and businesses for real-time communications wherever they happen to be. To learn more visit www.genband.com.
GENBAND, the GENBAND logo and icon and Kandy are trademarks of GENBAND.
SAP, hybris and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP SE (or an SAP affiliate company) in Germany and other countries. See http://www.sap.com/corporate-en/legal/copyright/index.epx for additional trademark information and notices.
All other product and service names mentioned are the trademarks of their respective companies.
SAP Forward-Looking Statement
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