-- Best in class support programs for Mobile Workforce Management aid SMB customers
MOUNTAIN VIEW, California, July 15, 2014 /PRNewswire/ -- Based on its recent analysis of the mobile workforce management (MWM) market, Frost & Sullivan has recognized Xora, A ClickSoftware Company with the 2014 North America Frost & Sullivan Award for Customer Value Leadership. Xora is a MWM partner to a wide range of industries that depend on mobile field employees. Xora's flagship MWM product, StreetSmart™ enables a best-in-class customer support program with real-time data through its solutions-based platform.
Each year, Frost & Sullivan presents this award to the company that has demonstrated excellence in implementing strategies that proactively create value for its customers with a focus on improving the return on the investment that customers make in its services or products. The award recognizes the company's inordinate focus on enhancing the value that its customers receive, beyond simply good customer service, leading to improved customer retention and, ultimately, customer base expansion.
"Xora employs an affordable, cloud-based delivery model and forges strong partnerships with wireless carriers to expand its solution's use and value in the current marketplace," said Frost & Sullivan Principal Analyst Jeanine Sterling. "Recognizing Xora's standard of excellence, ClickSoftware, a field service management leader, recently acquired the company, expanding its base of mobile cloud-based solutions."
Xora targets SMBs with a best-in-class strategy that combines intuitive products, top-tier channels, affordability, and a quick time-to-value process for each customer. The company excels in the customer onboarding and training process, an especially challenging area in the SMB segment. In its bid to shorten the time-to-realized-value as much as possible, Xora segments its customers into three tiers and adjusts its onboarding approach accordingly.
However, onboarding is just the start when it comes to adding value. Following implementation, Xora regularly sends out "Smart Start" emails containing recommendations and product information to customers. "Xora Insiders"' webcasts on various topics of interest are also made available to current Xora customers. In addition, the company provides documents addressing and educating customers on a variety of topics, including best practices, goals and ROI tracking, available tools, current use cases and expansion ideas. Finally, Xora regularly surveys its newest customers to uncover impacts and needs.
"Among its mobile-centric peers, Xora has demonstrated an ability to be both a visionary and evangelist regarding the business potential of MWM solutions," noted Sterling. "This type of forward thinking can directly enhance the value that customers gain from their MWM solutions."
Frost & Sullivan Best Practices Awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis and extensive secondary research to identify best practices in the industry.
Xora is the #1 market leader in mobile workforce management. Our flagship product is a suite of configurable mobile apps and a web-based management application that helps mobile businesses and their field employees work smarter and faster. More than 16,000 organizations rely on Xora every day to save money and grow their businesses. Visit Xora on the web at http://www.xora.com.
ClickSoftware is a leading provider of automated mobile workforce management and service optimization solutions for the enterprise, both for mobile and in-house resources. As pioneers of the "Service chain optimization" concept, our solutions provide organizations with end-to-end visibility and control of the entire service management chain by optimizing forecasting, planning, shift and task scheduling, mobility and real-time management of resource and customer communication.
Available via the cloud or on-premise, our products incorporate best business practices and advanced decision-making algorithms to manage service operations more efficiently, in a scalable, integrated manner. Our solutions have become the backbone for many leading organizations worldwide by addressing the fundamental question of job fulfillment: Who does What, for Whom, With what, Where and When.
ClickSoftware is the premier choice for delivering superb business performance to service sector organizations of all sizes. The company is headquartered in the United States and Israel, with offices across Europe, Latin America and Asia Pacific. For more information, please visit http://www.clicksoftware.com. Follow us on Twitter.
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SOURCE Frost & Sullivan