-- Dell SecureWorks has demonstrated exceptional levels of customer value through thought leadership and the creation of frequent and highly credible content
MOUNTAIN VIEW, California, Oct. 22, 2013 /PRNewswire/ -- Based on its recent analysis of the North America managed security services (MSS) market, Frost & Sullivan recognizes Dell SecureWorks with the 2013 North American Frost & Sullivan Award for Customer Value for its Incident Response and Mitigation solution. Dell SecureWorks has combined professional threat intelligence and MSS to provide a high-value approach to customers' security needs. When organizations are faced with high-stress and uncertainty during a breach, Dell SecureWorks' staff of 60 expert security researchers, more than 140 consultants and 500+ certified security operations personnel successfully and efficiently identify, contain, eradicate and remediate threats.
Recognizing that the core purpose of MSS is to prevent and mitigate incidents, Dell SecureWorks has positioned itself as a market leader and offers a portfolio of specialized incident response solutions, including: testing, planning and analysis, digital forensics, emergency response, advanced threat and denial-of-service preparedness, anti-phishing services and phishing takedown.
"Dell SecureWorks has done a commendable job of combining managed and professional IT security services that are most in demand by clients to address potential security incidents," said Frost & Sullivan's Michael Suby, Stratecast vice president of research. "The company is well-positioned to augment customers' security capabilities when required, assist in the post-incident analysis and, if necessary, the legal proceedings that may follow."
Although organizations are implementing complex, heterogeneous IT and communications infrastructures, most acknowledge that they often lack the skill or manpower needed to keep pace with evolving security threats. Consequently, MSS providers (MSSPs) can remove that burden and offer complementary professional services like incident response. Dell SecureWorks has successfully combined these services, which are enhanced by their broad and deep visibility into the global security landscape, to provide value to their clients.
Dell SecureWorks has established itself as an IT security specialist with a broad base of security and research expertise, proprietary tools, and unique capabilities in correlating and analyzing data in a vendor-agnostic manner. It proactively provides threat intelligence through reports and analysis on global threats. Recent research includes medical identity theft, "Comfoo" APT Cyber-espionage Campaign, "Gameover ZeuS" Trojan, and Stels Android Trojan Malware Analysis. The company also conducts highly credible and informative webinars on various aspects of incident response.
"Dell SecureWorks has outpaced the rest of the competition by recognizing that public and private organizations truly want to believe that their MSSP will be able to deal with any incident, under the most adverse circumstances," noted Suby. "By offering superior, high-value content and webinars and hiring former military, law enforcement and intelligence agency personnel, who are quickly able to defuse stressful situations, Dell SecureWorks has emerged as a leader in delivering superior customer value."
"Our mission is to protect our customers and help them recover quickly from a security breach. We are honored and humbled by this recognition of our capabilities in this area," said Ret. Col. Jeff Schilling, Director of Incident Response (IR) at Dell SecureWorks. "The integration of our industry-leading cyber intelligence, along with our award -winning managed security services, enables our incident response consultants to be the best-informed forensics investigators. Our Counter Threat Unit (CTU) research team relentlessly pursues data about threat actors' tactics, tradecraft and procedures. Our seven global Security Operations Centers amass data about thousands of threats we detect on customer networks daily and billions of breach indicators correlated from many sources. This collective body of knowledge enables responders to quickly detect, contain and eradicate the intrusion from our customers' networks."
Each year, Frost & Sullivan presents this award to the company that has demonstrated excellence in implementing strategies that proactively create value for its customers with a focus on improving the return on the investment that customers make in its services or products. The award recognizes the company's inordinate focus on enhancing the value that its customers receive, beyond simply good customer service, leading to improved customer retention and, ultimately, customer base expansion.
Frost & Sullivan Best Practices Awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research in order to identify best practices in the industry.
About Dell SecureWorks
Dell Inc. (NASDAQ: DELL) listens to customers and delivers innovative technology and services that give them the power to do more. Recognized as an industry leader by top analysts, Dell SecureWorks provides world-class information security services to help organizations of all sizes protect their IT assets, comply with regulations and reduce security costs. For more information, visit www.secureworks.com.
Reference to Dell is a trademark of Dell Inc. Dell disclaims any proprietary interest in the marks and names of others.
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