Frost & Sullivan Commends Keysight's Growth in Calibration and Repair Services from its new Customer-centric Solutions
Keysight's use of automated test procedures across regions is a significant competitive edge
MOUNTAIN VIEW, California, Dec. 8, 2016 /PRNewswire/ -- Based on its recent analysis of the calibration and repair services market, Frost & Sullivan recognizes Keysight with the 2016 Global Frost & Sullivan Award for Competitive Strategy Innovation and Leadership. Keysight's dedication to delivering high quality, robust calibration services tailored to customer's business models has made it one of the most successful calibration and repair service providers in the world.
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Keysight's focus on evolving its calibration and repair services business has poised it for greater market success. Keysight ensures the accuracy of all electrical, physical, dimensional and optical instruments. Its acquisition of calibration and repair services companies, such as Primary Standards North America and Electroservices (Europe), has allowed it to expand geographically and present a wider array of multi-vendor, physical and dimensional calibration services.
In 2015, Keysight established its Support Solutions Group (SSG) as a stand-alone business unit to focus on growth opportunities. Since formation of SSG the company established new local calibration centers and a versatile logistics business model that involves special vans and trucks to transport equipment and instruments to offer quick turnaround.
"Keysight truly comprehends the extensive test procedures that will encompass all the calibration needs of a particular instrument," said Frost & Sullivan Research Analyst Apoorva Ravikrishnan."In many cases, in order to stay cost competitive, companies only test 20 to 30 test points manually. Keysight tests approximately 120 to 150 test points for the same instrument, thereby guaranteeing robust and thorough calibration."
Once Keysight's group of engineers writes a test procedure, it is placed in a global database. This method ensures that an instrument, whether it is in the Americas, Europe, or Asia, undergoes the same automated test procedures.
Keysight automatically adjusts Keysight instruments when misalignments are discovered during the calibration process at no additional cost to customers. Keysight places a heavy emphasis on customer satisfaction, which is evident from its elaborate customer feedback mechanism.
"Keysight has earned a reputation for its reliable and innovative test systems that serve numerous end-user verticals including aerospace and defense and telecommunications," noted Ravikrishnan. "With its long-term vision of addressing all of its customer's service needs and a short-term focus on delivering high-quality, reliable calibration and repair services, Keysight is ideally positioned for exceptional future growth."
Each year, Frost & Sullivan presents this award to the company that has leveraged competitive intelligence to successfully execute a competitive strategy that results in stronger market share, competitive brand positioning, and customer satisfaction.
Frost & Sullivan Best Practices awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research to identify best practices in the industry.
About Keysight
Keysight Technologies (NYSE: KEYS) helps customers bring breakthrough electronic products and systems to market faster and at a lower cost. Keysight's solutions go where the electronic signal goes, from design simulation, to prototype validation, to manufacturing test, to optimization in the network. Customers span the worldwide communications ecosystem, internet infrastructure, aerospace & defense, automotive, semiconductor and general electronics end markets. Keysight generated revenues of $2.9B in fiscal year 2015. More information is available at www.keysight.com
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About Frost & Sullivan
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