Frost & Sullivan Commends iGATE for Delivering Superior Customer Value through its Robust iTOPS Model
- The iTOPS model brings operational flexibility, cost-savings, and innovation to customers across several industries
MOUNTAIN VIEW, California, April 29, 2014 /PRNewswire/ -- Based on its recent analysis of the product engineering services (PES) market, Frost & Sullivan recognizes iGATE with the 2014 Global Frost & Sullivan Award for Customer Value Leadership. The organization creates significant customer value by offering a wide array of services, including product engineering, consulting, as well as technology and business outsourcing through its unique iTOPS model that provides technology services deeply integrated with the client's business processes.
"The disruptive iTOPS model enables iGATE to take account of technology shifts within the engineering and management services space, reduce business risks, and provide suitable support services," said Frost & Sullivan Industry Manager Muthuraman "Ram" Ramasamy. "This centralized model of innovation has attracted top manufacturers across various discrete industries and provided customers with the much-required operational flexibility at attractive price points."
The organization has built a strong presence in the automotive industry by developing strategic centers of excellence that help create a robust pipeline of solutions and promote best practices in the areas of vehicular safety and compliance, imaging and visualization, and human-machine interface+ (HMI+) connectivity.
Some of the ground-breaking technologies already unveiled by iGATE's automotive practice are iSense (a navigation solution based on augmented reality (AR) and social networks) and iFixAuto (an AR-based servicing and training effectiveness solution).
iGATE also extends its research, engineering design, system development, and verification services to the industrial automation industry. Customers in this industry have particularly benefited from the organization's integrated approach, vendor and platform neutrality, and ability to develop energy monitoring dashboards and analytics-based platforms.
The company's integrated capabilities—device engineering, validation, submission, testing, and tools development—have also allowed it to make inroads into the medical device market. iGATE's advanced capabilities in verifying and validating medical devices; experience in Class II and Class III medical devices; and close ties with bio-medical institutes, industry specialists and doctors, have led to the company's success.
"iGATE continuously refines its engineering services and expands its application capabilities by engaging in strategic acquisitions and partnerships with leading companies such as Microsoft and Oracle," stated Ram. "These collaborations have helped iGATE maintain customer focus and become the partner of choice for many global companies in the process and discrete manufacturing industries."
Each year, Frost & Sullivan presents this award to the company that has demonstrated excellence in implementing strategies that proactively create value for its customers with a focus on improving the return on the investment that customers make in its services or products. The award recognizes the company's inordinate focus on enhancing the value that its customers receive, beyond simply good customer service, leading to improved customer retention and, ultimately, customer base expansion.
Frost & Sullivan Best Practices Awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis and extensive secondary research to identify best practices in the industry.
About iGATE
iGATE provides integrated technology and operations (iTOPS) solutions by leveraging its proven capabilities across consulting, technology and business process outsourcing, and product and engineering solutions. Armed with over three decades of IT Services experience and powered by over 30,000 experts, iGATE's multi-location global organization has consistently delivered effective solutions to over 300 companies including many Fortune 1000 clients spanning verticals such as: banking and financial services; insurance; healthcare and life sciences; manufacturing; retail and CPG; media and entertainment; energy and utilities; and independent software vendors. Please visit http://www.igate.com for more information.
Follow iGATE on Twitter: @iGATE_Corp (https://twitter.com/iGATE_Corp)
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About Frost & Sullivan
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