Elisa empowers the highly mobile Finnish workforce with its feature-rich and cost-effective mobile business communications solutions
MOUNTAIN VIEW, California, April 12, 2016 /PRNewswire/ -- Based on its recent analysis of the cloud unified communications market, Frost & Sullivan recognises Elisa Corporation with the 2015 European Frost & Sullivan Award for New Product Innovation. Elisa excels among cloud communications providers due to the exceptionally high penetration of its cloud private branch exchange (PBX) and unified communications services among its mobile and fixed-line user base. It has a strong portfolio of compelling cloud solutions that closely match user needs in terms of innovative functionality, excellent quality, reliability, ease of use, and affordable pricing. Elisa's 2015 installed base of more than 350,000 cloud PBX users underlines the provider's ability to present compelling value to business users in Finland.
PBX systems are not as relevant in Finland as they are in most other countries. The majority of businesses provide mobile devices to their workforce and deploy desktop phones and soft clients for specific use cases. Elisa acknowledged the ubiquity of mobile communications in Finland as early as in 2002 by introducing a highly popular mobile PBX solution that made business features available through a mobile app. The company has continued to innovate with the same zeal, as demonstrated by the rollout and recent enhancements of its cloud PBX and unified communications offering, Elisa Ring.
"Elisa Ring is a native (core-network-driven, client-less) mobile solution with a broad feature set including voice, video, messaging, contact centre, and collaboration tools," said Frost & Sullivan Program Director and Senior Fellow Elka Popova. "This solution delivers greater functionality on mobile devices while supporting fixed-line phones and desktop soft clients. Leveraging the flexible and multitenant Centile ISTRA platform, Elisa is able to price its cloud communications solutions much lower than its competitors."
Elisa also places due emphasis on the quality of the overall user experience. Its solutions are easy to use and do not require any hardware or software installations. With Elisa Ring, end users need not switch apps to access or use the business communications capabilities. Upon service provisioning, user devices automatically become native endpoints on the Elisa cloud communications solution. This allows all calls and messages to be associated with a user's business identity and go through the corporate communications plan. Importantly, Elisa complies with strict national and European data storage, privacy, and roaming requirements.
"Elisa Ring successfully combines the convenience of mobile devices with the productivity benefits of business tools," noted Popova. "It also addresses the needs of customer organisations with deskbound workers and a larger variety of communications endpoints, including hardware-based desktop phones and PC soft clients. Additionally, Elisa Ring enhances productivity through integration with Skype for Business and other desktop applications."
Being a leading provider of mobile and fixed-line communications in Finland, Elisa has strong brand value among both residential and business users. Customers associate Elisa services with high quality, reliability, security, and technology innovation. Therefore, due to the elegance, utility, and user friendliness of its mobile communications solutions, Frost & Sullivan expects Elisa to continue to be the communications provider of choice among businesses in Finland.
Each year, Frost & Sullivan presents this award to the company that has developed an innovative element in a product by leveraging leading-edge technologies. The award recognises the value-added features and benefits of the product and the increased ROI it offers customers, which in turn increases customer acquisition and overall market penetration potential.
Frost & Sullivan's Best Practices Awards recognise companies in a variety of regional and global markets for outstanding achievement in areas such as leadership, technological innovation, customer service, and product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research.
About Elisa Corporation
Elisa is a telecommunications, ICT and online service company serving 2.3 million consumer, corporate and public administration organisation customers. Elisa provides environmentally sustainable services for communication and entertainment, and tools for improving operating methods and productivity of organisations. In Finland, Elisa is the market leader in mobile subscriptions. Cooperation with Vodafone and Telenor enables globally competitive services. Elisa is listed on Nasdaq Helsinki Large Cap with over 200 000 shareholders. Elisa's revenue in 2015 was 1.57 billion euros and it employed 4,100 people. www.elisa.com
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SOURCE Frost & Sullivan