- Company offers unequalled customer value by amalgamating superior customer service with best-in-class solutions
LONDON, May 15, 2013 /PRNewswire/ -- Based on its recent analysis of the global biometrics and border control market, Frost & Sullivan recognises DERMALOG Identification Systems GmbH with the 2012 Global Frost & Sullivan Award for Customer Value Enhancement.
"DERMALOG provides significant customer value in three specific ways," noted Frost & Sullivan Research Analyst Krzysztof Rutkowski. "First, through its incorporation of human biology and morphology into its biometric solutions, second, through its close collaboration with end-users to engineer products that meet the cost and performance needs demanded in today's market and, third, through its solutions that facilitate easy integration, customizations and allow for simple, cost-effective and expeditious deployment."
DERMALOG's products and solutions are geared toward both commercial and government segments. Its two commercial products are for logical access management and fingerprint payment / bank AFIS (used by the banking industry).
DERMALOG's greater focus, however, is on its government solutions. The company's offerings for this segment include biometric documents, automated fingerprint identification systems (AFIS), border management solutions, and identification systems for social services. Thus, they span the gamut from general government to law enforcement and border control.
The company's AFIS border control solutions enjoy immense market appeal. By cross checking fingerprints against a database of travelers that have already entered a particular country, the system makes identity verification simple, fast, cost-effective, and more accurate when compared to existing systems. Its border control system security is further enhanced by the implementation of liveness detection technology developed inhouse by Dermalog: Through the liveness detection any fake or Fraud attempt will be immediately detected and highlighted to the authorities for further official action. The effectiveness of this technology was tested under only two international benchmarks which Dermalog became the overall winner each time. This is highly to prevent fraud in cross border crimes, illegal migration and terrorist enforcement. Due to Dermalog multiple functional and critical system benefits, DERMALOG's biometric border control solutions have been widely deployed, including in Brunei, Kuwait and Malaysia. Dermalog fingerprint scanners are also installed at the borders of German and Holland.
"Customer service also plays a critical role in DERMALOG's success," stated Rutkowski. "The company helps end-users with both implementation and operation. To ensure proper installation, DERMALOG is present throughout the entire installation process."
DERMALOG can customize their solution fast to meet unique end-user needs and is also extremely user friendly. This immeasurably enhances customer convenience and adoption of the system.
Once the solution is deployed, DERMALOG provides training for all personnel. DERMALOG stays engaged through system maintenance and support throughout its lifespan.
"DERMALOG has succeeded in heightening its market presence due to its ability to innovate and responsive directly in addressing specific customer needs," concluded Rutkowski. "By amalgamating superior customer service with best-in-class solutions that make identifications quicker, more effective, simple to integrate, and most cost-effective, DERMALOG offers unequalled customer value in this market space."
The Frost & Sullivan Award for Customer Value Enhancement is presented each year to the company that has demonstrated excellence in implementing strategies that proactively create value for its customers with a focus on improving the return on the investment that customers make in its services or products. This Award recognizes the company's inordinate focus on enhancing the value that its customers receive, beyond simply good customer service, leading to improved customer retention and ultimately customer base expansion.
Frost & Sullivan Best Practices Awards recognise companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research in order to identify best practices in the industry.
About DERMALOG Identification Systems GmbH
DERMALOG Identification Systems GmbH, based in Hamburg, is one of the world's leading biometric identification companies and the largest biometrics manufacturer in Germany. The company's team of top scientists and IT experts is continuously developing new and innovative products. The product portfolio ranges from highly-advanced biometric border checkpoint identification systems and secure biometric ID cards to the new FingerLogin system and FingerPayment. In addition to Germany and Europe, Dermalog's key markets include Asia, Latin America and the Middle East.
Dermalog has supplied over 20,000 fingerprint scanners to Germany's national registration offices and immigration authorities. The devices are being used to embed fingerprints in the country's new electronic passports, ID cards, and residency permits. An additional 100,000 fingerprint scanners have now been delivered to over 50 other countries. Large AFIS (Automatic Fingerprint Identification System) installations are now in operation at over 80 government agencies around the globe. Dermalog also provides solutions to banks and cash machine manufacturers such as Wincor-Nixdorf, who have installed Dermalog fingerprint scanners in over 1000 of their cash machines worldwide, allowing customers to use a fingerprint instead of less secure PINs.
In regard to the Dermalog Border Control Solution this has e.g. being installed in Brunei, Kuwait and Malaysia. Dermalog fingerprint scanners are also installed at the borders of Germany and Holland.
For further information, please visit www.dermalog.com.
Media contact – for more information, please contact:
About Frost & Sullivan
Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants.
Our "Growth Partnership" supports clients by addressing these opportunities and incorporating two key elements driving visionary innovation: The Integrated Value Proposition and The Partnership Infrastructure.
- The Integrated Value Proposition provides support to our clients throughout all phases of their journey to visionary innovation including: research, analysis, strategy, vision, innovation and implementation.
- The Partnership Infrastructure is entirely unique as it constructs the foundation upon which visionary innovation becomes possible. This includes our 360 degree research, comprehensive industry coverage, career best practices as well as our global footprint of more than 40 offices.
For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?
SOURCE Frost & Sullivan