- Peroni Pompe has in place an ownership experience system that works smoothly across all four stages of announcement, order, delivery and service
LONDON, Jan. 23, 2015 /PRNewswire/ -- Based on its recent analysis of the reciprocating pumps market for the oil and gas industry, Frost & Sullivan recognizes Peroni Pompe SpA with the 2014 Global Frost & Sullivan Award for Customer Value Leadership. Peroni Pompe's success in the reciprocating pumps market for the oil and gas sector showcases its engineering skills and enterprise in competing against blue chip manufacturers. The company has leveraged its century-old legacy to deliver best-in-class solutions and services and stand out in a fiercely competitive market.
Peroni Pompe has built strong relations with customers by communicating with them across all stages (announcement to service) to understand their requirements. It not only offers products suited to customers' specific needs but also provides spare parts for the products, ensuring highly efficient after-sales service. These interactions, transparency and communication coupled with agility and technical capability offer customers an exceptional overall experience.
In the oil and gas industry, quality (brand value and customer relationship) and on-time delivery, rather than price, are the pivotal purchase factors, as the industry cannot afford long downtimes. Peroni Pompe is well equipped to succeed in this space due to its superior technical experience and capability to serve several applications.
"Vibration and acoustical studies, which are a part of the consulting services that Peroni offers, ensure the reliability of the pumps," said Frost & Sullivan Research Analyst Sandeep Karuppuswamy. "Furthermore, an experienced technical team supports the customer from selection stage through to installation. Its proactive approach highlights the company's commitment to delivering outstanding ownership experience."
Frost & Sullivan finds that for demanding applications, Peroni Pompe is the preferred supplier in the oil and gas industry. It is also considered a privileged partner of licensers to resolve challenging situations related to pumping. In the offshore business, Peroni is regarded a top manufacturer of pumps because of its wide experience in floating, production, storage, and off-loading (FPSO) and platform projects.
The company has made the most of its 100 years of experience in the pumps market to achieve maximum operational efficiency, which, in turn, has translated to controlled growth in the last five years. Peroni Pompe is detail oriented, people oriented and outcome oriented, and its policy of open communication ensures that all the teams are on the same page.
"Peroni Pompe has worked with the customer to understand their demands and has heavily invested back into the business in R&D and marketing to make sure they remain ahead of the race," Frost & Sullivan Research Analyst Sandeep Karuppuswamy. "Frost & Sullivan finds that due to its distributed focus towards process, vision alignment, customer value and technological sophistication Peroni Pompe has managed to achieve superior operational efficiency."
Each year, Frost & Sullivan presents this award to the company that has demonstrated excellence in implementing strategies that proactively create value for its customers with a focus on improving the return on the investment that customers make in its services or products. The award recognizes the company's inordinate focus on enhancing the value that its customers receive, beyond simply good customer service, leading to improved customer retention and ultimately customer base expansion.
Frost & Sullivan Best Practices awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis and extensive secondary research to identify best practices in the industry.
About Peroni Pompe
Peroni Pompe started its activities in 1895 and the experience they have acquired over a century has given them the status of one of the leading manufacturers of API 674 Reciprocating Pumps. Since the '70s Peroni Pompe has been designing and manufacturing reciprocating pumps for various applications in the oil and gas industry, making it one of the leaders in this field. The deep knowledge of this market, mainly in the offshore applications, has created an important know-how that is reflected in the design and in the manufacturing technology adopted that fulfill the demanding and stringent requirements of this specific market.
About Frost & Sullivan
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Peroni Pompe SpA
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SOURCE Frost & Sullivan