farfetch.com Reviews Aftersales Care to Provide Worldwide Returns

LONDON, May 16, 2012 /PRNewswire/ --

-Online designer fashion hub prove their commitment to excellent aftersales care with customer-focused returns policy-

farfetch.com, who give customers access to the best designer boutiques in one easy to shop website, have introduced a free collections service so that shoppers the world over can return their goods safe in the knowledge that it will not cost extra.

The free collections service gives all customers the opportunity to return their goods free of charge simply by following the easy-to-use collection booking process detailed on their farfetch.com My Account page. All that farfetch.com shoppers then need to do is return the item to its original packaging unworn with its original tags, or in the case of designer shoes in their original box, and await the collection. For added security, customers will also receive details of the item they wish to return in an email which they can print immediately.

farfetch.com want fashion fans across the globe to be able to shop the latest in designer bags, dresses, coats, shoes and other clothing with peace of mind knowing they can quickly and easily return their goods should they not fall in love with a designer piece when it arrives.

Paul Brine, spokesperson for farfetch.com, comments: "We'll collect your order from you anywhere in the world and return it free of charge. At farfetch.com we are committed to providing a luxury shopping experience to our customers that extends beyond the quality of the clothes they're purchasing. We strive to make the shopping experience pleasurable from beginning to end, and even beyond. With this in mind we created a service that allows our customers around the world to return any item, with greater ease than a high-street shopper.

"farfetch.com provides more than an indulgent shopping experience for our customers - as a global hub of fashion with a strong community spirit, we are always looking for ways to improve the shopping experience and because of this, we're able to inspire our customers to feel confident and make unexpected fashion choices. Our global returns policy is just one of the many ways farfetch.com are committed to working with that community."

About farfetch.com:

http://www.farfetch.com unites the world's best independent fashion boutiques, so that you can buy from the most interesting designer fashion brands globally in one easy-to-shop website. Our aim is to provide an exciting range of designers and labels, while maintaining the personality of unique, independent boutiques. This new concept means you can shop from boutiques in Paris, London, Como, Copenhagen, California and New York in just a few seconds, all from the comfort of your own home or office.

You can keep up to date with all the latest news from farfetch.com and the rest of the fashion world on our Facebook and @farfetch pages.