etc.venues Dominates at the BDRC VenueVerdict Customer Service Awards
LONDON, March 13, 2013 /PRNewswire/ --
Birmingham venue Maple House attains highly coveted Gold Standard Award for 3rd year in a row
London and Birmingham-focused venues provider etc.venues has come up trumps at the annual BDRC VenueVerdict Awards, with the highest number of gold standard accreditations out of all competitors.
The company, which has become one of the go-to names for conference venues Birmingham, celebrated notable success with its Midlands offering.
Birmingham's Maple House has attained Gold Standard for service for the last three years, and also ranks as highest valued venue in the Midlands, as determined by an independent research carried out by BDRC where 27,000 venue organisers are surveyed throughout the year. This is worthy news in an industry that is notoriously competitive.
etc.venues continued to impress in many categories: the brand won mid-sized group award and Number 1 brand, with the highest overall number of venues achieving the Gold Standard and the highest Net Promoter score. The Hatton, another etc.venues portfolio member, came out as the number 1 Venue averall as well as Number 1 in the Specialist Venue category.
Alastair Stewart - Managing Director of etc.venues couldn't hide his delight at such a strong performance -
"I'm really proud of our customer service teams and it feels a little bit like we have 'swept the board' in the most important awards for customer service in the industry," he noted.
"In a competitive venue market great customer service is the true differentiator and we like to think we look after our customers as well or better than anyone. The time and effort we put into choosing and training the right staff has paid off as VenueVerdict are a true reflection of quality as they are based on pure feedback from the event bookers themselves."
The company plans to build on its exceptional reputation in 2013, with a continued commitment to top quality, value conference facilities in key business locations across London and Birmingham. For further information or to book a meeting, visit the website at: http://www.etcvenues.co.uk.
SOURCE etc.venues
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