Email Campaign Highlights Impact of Service Software on Hitting Company SLAs

LEIGH, England, June 5, 2013 /PRNewswire/ --

Service-level agreements are vitally important in all industries and sectors because they determine the expectations service users have of providers. Given the competitive markets modern businesses are operating in and the speed at which modern customers expect services to be delivered, the team at Key Computers have launched an email campaign explaining how service management software can help.

Businesses that deliver field services to clients must constantly have their SLAs in mind in order to make sure they are always doing the job that is expected of them. They also need to guarantee that the work is done within the time frame that is written into the contract for each client.

When competition is fierce, this puts service providers under a great deal of pressure, but the experts agree that technology has a very important part to play in refining company operations so they can carry out work more efficiently.

In order to hit SLAs, companies often have to prioritise work at each stage. Good communication and good logistics are central to meeting deadlines and this is where software like MyServiceManager comes in.

Service management software is designed to help businesses review their priorities in real time, moving jobs up the list as and when the deadline for work approaches. This type of software also enables service calls to appear in KPIs and provides a platform for route planning, diary management, vehicle tracking and other practical factors that determine whether SLAs are met or not.

Since missed SLAs can carry fines and penalties at the same time as having a negative impact on the good reputation of the business in question, this type of technology is highly prized in a variety of industries.

The Key Computers team are also keen to point out that improved field service levels facilitate the growth and development of an enterprise. By enhancing productivity, saving time and enabling the company to get paid faster for the work they do, service management software completely revolutionises the way services are delivered.

About Key Computers

Key Computers is a family run company that has been providing software solutions and network support to businesses since 1984. With several hundred customers across a broad range of market sectors including manufacturers, distributors, wholesalers and retailers, Key Computers have experience within most industries.