eBuilder Launches a Standard Version of its After Sales Cloud Process

STOCKHOLM, March 24, 2011 /PRNewswire/ --

- eBuilder has Announced the Launch of its Standard After Sales Cloud Process

After Sales is the result of more than six years collaboration with one of the world's largest mobile phone manufacturers, and is therefore ideally suited to this type of manufacturer to meet the logistics challenges arising from the return of goods. According to eBuilder, a 50% reduction in the overall cost of processing returned units can be achieved.

Integration, Insight, and Automation

Fulfilling obligations to customers when units fail can be expensive and complicated for mobile phone manufacturers. This is because they have little or no control over the many activities taking place in their value network-the retailers, transport companies, warehouses, repair centers, and hubs involved in processing returned units.

eBuilder After Sales gives mobile phone manufacturers control by integrating participants in the value network. Its business logic and rules automate the after-sales process, reducing costs by using computers to perform error-prone, time-consuming tasks that were previously performed manually. Once the value network is integrated and the tasks automated, After Sales gives authorized personnel at operational, tactical, and strategic levels real-time, end-to-end visibility of the entire process. This enables them to evaluate and improve the performance of the value network and work proactively with issues that require intervention.

"Gaining control of your value network's effectiveness is imperative for both customer loyalty and profitability," says eBuilder's CEO Bengt Wallentin. "Together with our customers, we are starting a revolution within IT and the manufacturing industry. This new era of digital management is made possible thanks to the net-based Cloud Processes that provide an increased degree of automation, transparency, measurability, flexibility, and direction for functions outside of your own company."

Three Million Returns per Year

Today, eBuilder's After Sales Cloud Process handles more than three million units per year. eBuilder has earned customer confidence in more than 60 countries and will soon be handling its customers' needs in more than 100 countries worldwide.

About eBuilder

eBuilder is the leading global supplier of Cloud Processes that enable companies and organizations to automate, control, and manage their value networks for Travel and Expense Management, Procurement, Supply Chain, and Financial Transactions. eBuilder is unique in its ability to deliver many standard processes on the same platform and to customize both processes and integrations. Today, eBuilder has customers in over 60 countries. Operations are managed from Stockholm, Sweden with regional offices in Australia and Sri Lanka. eBuilder has over 500,000 end users.

Cloud Process(R) is a registered trademark of eBuilder.

http://www.ebuilder.com