HONG KONG, June 29, 2012 /PRNewswire/ -- DX.com customers in the Russian Federation may be experiencing shipping issues. DX is aware of this and is addressing the causes.
DX.com would like to announce that it is working diligently to improve its delivery times for their customers in the Russian Federation. Delay times are the result of many and varied reasons, some of which include delays caused by local post offices, packages held in customs, and even packages that have been waiting for their recipient to pick them up from their local post office but are unaware they are available.
Other causes may be the recent upgrade to the DX delivery system software and training for the DX customer service representatives.
Please be assured that DX is working very hard to remedy these delays and has its customer's best interests in mind at all times. DX understands that delays in shipping can be very frustrating and would like to assure its customers that this is only a temporary problem, and a problem only a very few of their customers are experiencing. The majority of DX.com orders ship without issue, on-time and intact.
DX is considering several options and will implement the ones that best fit the needs of their customers.
As always, the DX customer support staff is willing and able to help you with any aspect of your order. If you feel that your package has been erroneously shipped or there is a problem of a nature the forums and FAQs cannot resolve, please contact customer support via the DX.com website.
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DX is dedicated to bringing to its customers the largest available language selection as well as the largest array of product offerings. Together with free worldwide shipping and the lowest prices, DX is your number one choice for gadgets on the internet and the retailer most dedicated to the continual improvement of the way in which it does.
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