Newest Tool for Customer Interaction Requires Custom Integration with IBM Watson
BETHESDA, Maryland, July 12, 2016 /PRNewswire/ -- As Mark Zuckerberg highlighted in a presentation on chatbots, no one wants to download an app just to book a hotel. Instead, it's easier and more comfortable to use an app they already have, like Facebook Messenger. Today DMI announced its work with ZUMATA, a technology company specializing in travel distribution, to integrate natural language processing (NLP) into a chatbot. The app uses IBM Watson's artificial intelligence technology to process customer hotel search requests, resulting in a new level of individualization and personalization.
Turning Messenger into a search engine: The chatbot allows customers to ask questions related to their booking as if they were speaking with a live human agent and are immediately presented with highly relevant and personalized results.
Everybody wins: The chatbot's ease of use shortens research time for the customer and improves conversions for travel sellers while reducing their operating costs.
Deep expertise: DMI's comprehensive suite of secure, end-to-end mobile enterprise solutions and services provides immediate business value for its customers. The company used its deep expertise across the spectrum of mobile needs and market challenges to deliver the highly engaging and valuable customer experiences ZUMATA was looking for.
Jay Sunny Bajaj, DMI founder and CEO, said: "As the only hotel distribution company in the world that is using big data and IBM Watson technologies, ZUMATA came to us with a cutting-edge project – just the sort of thing we love. Advances in technology have only recently made NLP-driven chatbots possible for business, so we are excited to be at the forefront of making this capability a reality for our customers."
Josh Ziegler, CEO, ZUMATA, said: "ZUMATA's goal is to provide our travel vendor partners with the tools they need to improve their customers' experience and, in turn, improve their own conversions. Whether we provide our technology via a full white-label site, a widget or through our suite of APIs, we want to facilitate the process, no matter the platform or device that their customers want to use. Our collaboration with DMI showcases a practical example of how our artificial intelligence- enhanced hotel offering can be easily integrated into Facebook Messenger or any other chat or messaging application."
About ZUMATA: ZUMATA is the only AI-powered hotel distribution company in the world, delivering consolidated online hotel inventory of over 500,000 properties globally. Accurate mapping, cognitive computing and significant supplier overlap help B2B partners achieve lower cost prices, decrease reliance on a single supplier, and optimize customer conversions. Founded in 2010, ZUMATA is headquartered in Singapore.
About DMI: DMI, the world's first end-to-end mobility company, combines all the skills and services necessary to deliver mobile enterprise solutions. Built to reinvent business through mobility, DMI has expertise in mobile strategy, UX, web, and app development, omni-channel commerce, brand and marketing, big data management and analytics, and secure device and app management. The company's unique, integrated approach to mobility has resulted in dramatic growth as well as an expanding client base, which includes hundreds of Fortune 1000 commercial clients and all fifteen U.S. Federal Departments. Additional information is available at www.dminc.com and on LinkedIn, Twitter, Facebook, and Google+.